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November 3, 2020
Question

GOOD DAY. I AM HAVING DIFFICULTY OPENING QUICKBOOKS. IF YOU HAVE A CALL CENTRE NUMBER I CAN CALL TO HELP I WOULD REALLY APPRECIATE IT. THANK YOU.

  • November 3, 2020
  • 1 reply
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1 reply

AlcaeusF
November 3, 2020

Welcome and thanks for posting the Community, @fourrivers1-outl.

 

To check if this is a browser-related issue (cache and cookies), try signing into your QuickBooks Online (QBO) using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

If you're able to open your account, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

Also, if you still wish to contact our support, here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the upper right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Please know that I'm only a post away if you have any other issues or concerns. I'll be here to help. Have a good one!