HiDoes anyone know why the Get Signature on the Mobile app is no longer working ?

Hi @darian1,

Thank you for posting here in the Community. Let me help you access the feature using the QuickBooks Online mobile app.

I can see you're using the International version of QuickBooks. I recommend you perform some basic troubleshooting to get back on track by using the Get Signature.

Unusual behavior happens in the mobile app because of the cached data. To fix the problem, please begin with uninstalling and reinstalling our mobile app.

This way, we can refresh the cache and start QuickBooks on a clean slate. We'll re-download the program files to ensure all are working without issues.

To re-download the iOS version:

1. Open the App Store on your device and search for QuickBooks Online. (It may not be available for some countries).
2. Select Free, then Install.
3. If you are already signed up for QuickBooks Online, use the same user ID and password to sign into the app.
4. You may be asked to confirm a one-time confirmation code to confirm your identity. Once confirmed, you can continue into your account.

For Android:

1. Open Google Play on your device and search for QuickBooks Online. This app works on smartphones and tablets. (It may not be available in some countries).
2. Select Install.
3. If you are already signed up for QuickBooks Online, use the same user ID and password to sign in to the app.
4. You may be asked to enter a one-time code to confirm your identity. Once confirmed, you can continue into your account.

If you get the same result, please proceed with contacting our QuickBooks Support Team. They can take a look into this issue further on your behalf. Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose your preferred option.

Also, did you know you can save time signing into the app using a Passcode or Touch ID? For more information about how iPhone and iPad users can set this up, check out this article: Use a Passcode or Touch ID to sign into the QuickBooks Online app (iOS only).

I'm just a post away if you have any other questions about running reports or managing sales income data. Take care.