How to deal with Returned Debtors payment?Client paid 15/11/19 (processed in QB), their cheque bounced on 18/11/19. Client paid again 27/12/19.Bank still needs to recon

Hello @natasha5,

You can enter a bounced check using a written check to deal with the debtor’s payment. Let me give you the steps to follow.

To enter the returned cheque with write cheque here's how:

1. Go to the + New Icon.
2. Choose Cheque and enter the date the cheque bounced.
3. Uncheck the option Print Later at the top, enter a note in the cheque number field.
4. At the Payee field, add the customer’s name who issued the bounced cheque.
5. Set up the account Accounts Receivable and enter the amount of the cheque.
6. Hit Save and close.

After that, you need to change the entry to apply to the bounced cheque entry, here’s how.

1. Go to the Sales menu.
2. Select Customer.
3. Choose the name of the customer that issued the bounced cheque.
4. Find and select the payment record for the bounced cheque.
5. Add a check on the bounced cheque (NSF cheque) entry.
6. Uncheck the invoice that the payment was originally applied to.
7. Hit Save and close.

Once done, you need to create an invoice for the bounced cheque fee. Refer to this link for the detailed steps:Enter a returned or bounced cheque using write cheque.

You can also record a bounced cheque using an invoice, check this article on how to achieve it: Record a bounced cheque using an invoice.

If you have a further concern about this. Feel free to post in the comment section. We’re here to help.