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G
Gengus
April 11, 2023
Question

I can send invoice emails but statements cannot be emailed.

  • April 11, 2023
  • 3 replies
  • 0 views

I'm currently using quickbooks pro 2016 with outlook 365 on a windows 11 machine

 

I can email invoice but statements cannot be emailed, not sure why?

 

I have used all the QB tools but nothing seems to help.

 

A lot online about emailing that does not work in QB, but none when invoice works but statements do not.

 

Any help or suggestions would be appreciated.

 

thank you 

 

 

 

 

 

 

    3 replies

    R
    ReymondO
    April 11, 2023

    Good day, @Gengus.

     

    Can you share with me what specific error message did you get when emailing statements in QuickBooks? 

     

    I would also appreciate it if you could add a screenshot and share the tools that you've used when fixing the error. Any additional info would be very helpful for us to ensure we're on the same page and give you the right solution. 

     

    Please add your details to this thread and will get back to you. Have a good one.

    G
    GengusAuthor
    April 11, 2023

    Hi @ReymondO 

     

    I used the QuickBooks Tool Hub (1.6.0.3), have used them before when email did not work and they solved the problem. 

     

    It does not give me an error, when I create a invoice and click email it opens outlook with the attachment. When I create an statement and click email, something flashes quickly on the screen, to quick for me to read and outlook does not open.

     

    please note I am using quickbooks pro 2016 not the online version.

     

    thank you 

    M
    Maybelle_S
    April 11, 2023

    Thanks for coming back to us, @Gengus. Let me share some information about QuickBooks Desktop (QBDT).

     

    QBDT has a 3-year support life cycle. It means that updates and online add-on services are no longer available once a version is discontinued. It's the reason why you're unable to email statement.

     

    Moreover, I advise updating Outlook to the most recent version of Microsoft Office 365, as an outdated release may be the root of the issue.

     

    Here's how:

     

    1. Open Outlook, then select the File tab.
    2. Select Office Account, then click the About Outlook button.
    3. Make sure you see the latest release of build 12527.20242.
    4. Click Update Options and then Update Now.

     

    In addition, here's an article about fixing error in case you need it in the future: How to fix "Error: QuickBooks is unable to send your email to Outlook".

     

    I appreciate you for taking the time to visit us here today. I'll be here if you need further help with sending statements in QuickBooks.

    B
    Bokihein
    September 14, 2023

    Hallo, was your problem fixed because I'm have the same problem now. Invoice can be send but no statement 

    C
    Carneil_C
    September 14, 2023

    Thanks for chiming in on this thread and sharing your concerns, @Bokihein. 

     

    I want to help you achieve your goal. However, I'd like to ask for more details to ensure we're on the same page. 

     

    Did you encounter this issue in QuickBooks Onlne or QuickBooks Desktop? I'd appreciate it if you could elaborate on more about this so I can lay down the appropriate information.

     

    Click the Reply button to leave a comment below. We'll be right here to answer them for you. Take care.

    B
    Bokihein
    September 14, 2023

    Hallo, thank you for your time.

    It is Desktop QB Pro 2020

    M
    mark377
    November 6, 2024

    Hi have you fixed your problem as i have had the same issue when i upgrade to QB 2019 PRO recently.

     

     

    change the region settings on Windows by changing the below

     

    1] Currency - change (,)comma to (.) fullstop or period.

     

    apply and statements can now be emailed.

     

    regards

    Mark.

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