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Legacy Quickbooks Desktop - No support in South africa?

Forum|Forum|3 years ago
January 9, 2023
3 replies
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Most of our clients are on QB Online. I have one legacy client on QB Pro 2020

Trying to reinstall, using Licence and Product Number and I get "Incorrect Product Number"

I go to Desktop support, Chat is for US, go through details with them, they say, need to speak to SA, we only do US. Give me SA link, but that is only for QB Online. I tell the US that, they say use it anyway, SA can help/redirect.

I contact SA chat, they say they only do Online, and speak to US. Give me a link to US and quickly end the chat when I object.

There doesnt appear to be any other support emails/contacts in SA. Very poor support!

QuickBooks Accountant Online

Best answer by Fiat Lux - ASIA

@Marina13

Try using the installer file for QBD 2020 UK version, not QBD 2020 US version.

K

Kurt_M

Thanks for letting us know about this, @Marina13. Let's work this out so you can use the license and product you received and have QuickBooks Desktop (QBDT) installed on your workstation.

Before anything else, I appreciate you for letting us know about your current situation. I fully understand the urgency of this matter, and with that, I'm more than willing to help you get through this. Also, to confirm, did you receive the license and product numbers from your client?

If so, you'll want to contact them again and verify the activation keys. This way, you can use it on the product you have. To ensure you have the correct activation key, they can check it on the box of the product if they bought it from a retail store. But if they purchased the product on our official intuit website, your client may want to check their inbox and look for the email they received from Intuit.

Another way to check the license and product number are by going to Customer Account Management Portal (CAMPs) for QuickBooks Desktop. Here's how:

Go to camps.intuit.com
Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

For more information, please see this article: Change, manage or update your Intuit account with CAMPs.

In addition, I've got you this article based on the US region to help you in case you encounter issues when reinstalling QBDT: Fix errors when activating QuickBooks, or adding license and product numbers.

You can also check this this US-based article to give you a glimpse of QBDT: Get started with QuickBooks Desktop.

I'll be here in the Community space if you need further assistance setting up QuickBooks or if you have any additional QuickBooks-related concerns. Take care, and have a good one!

M

Marina13Author

Thanks for the reply, I was just trying to reload quickbooks 2020 onto a new laptop, as the old one was getting a bit slow. It looks like another comment is the possible solution. I might have downloaded the US not UK version.

Thanks...

Fiat Lux - ASIAAnswer

@Marina13

Try using the installer file for QBD 2020 UK version, not QBD 2020 US version.

C

CarinW1

I have the same issue. Trying to get hold of sales is a useless task. I want to enquire about Quickbooks Desktop software and where to buy it. I am not interested in QB online and would prefer to stick to the desktop software. I have tried numerous times to call and gave up after 20 min waiting for an agent.