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My Quickbooks online account was cancelled

Forum|Forum|2 years ago
January 21, 2024
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I have been trying to call quickbooks on the [Removed the phone number] to no avail, it says the number does not exist. I have been trying to login online but it seems my account was cancelled. I forgot to update my new debit card on my online account when I got it. I had to get a new card as my old card was compromised and someone made fraudulent transactions with my debit card number. How can I get in touch with someone who can help to reactivate my acount. Can you please help.

QuickBooks Online

Best answer by RoseJillB

I can be of assistance in reactivating your QuickBooks company file and updating your billing information, @Miranda6V.

In QuickBooks, we can reactivate your company file without the need to contact our Customer Care Team. Upon logging into your account, you should be prompted to re-subscribe. To begin the process, you can follow the steps below:

Log in to your QuickBooks company file.
Go to the Gear icon and select Subscriptions and Billing.
From there, select Resubscribe, and the appropriate payment method.
Enter the updated payment and billing information.
Select Resubscribe.

Moreover, I’ll leave you with this resource for further guidelines and other Frequently Asked Questions (FAQs) about reactivating your account: Resubscribe to or reactivate QuickBooks Online.

On the other hand, if you still prefer to get in touch with our phone support concerning this one. You can follow the steps below to initiate a chat or get a call back from them:

Go to this website: https://quickbooks.intuit.com/learn-support/en-za/contact
Select QuickBooks Online in the product section.
Type in your concerns in the designated section, and click Continue to proceed.
From the options, select either Chat with us to start a conversation or Receive a Callback to get a spot in line and call you back.

Let me know if you have further concerns about managing subscriptions or any QuickBooks-related matters. The Community always has your back. Stay safe!

R

RoseJillBAnswer

I can be of assistance in reactivating your QuickBooks company file and updating your billing information, @Miranda6V.

In QuickBooks, we can reactivate your company file without the need to contact our Customer Care Team. Upon logging into your account, you should be prompted to re-subscribe. To begin the process, you can follow the steps below:

Log in to your QuickBooks company file.
Go to the Gear icon and select Subscriptions and Billing.
From there, select Resubscribe, and the appropriate payment method.
Enter the updated payment and billing information.
Select Resubscribe.

Moreover, I’ll leave you with this resource for further guidelines and other Frequently Asked Questions (FAQs) about reactivating your account: Resubscribe to or reactivate QuickBooks Online.

On the other hand, if you still prefer to get in touch with our phone support concerning this one. You can follow the steps below to initiate a chat or get a call back from them:

Go to this website: https://quickbooks.intuit.com/learn-support/en-za/contact
Select QuickBooks Online in the product section.
Type in your concerns in the designated section, and click Continue to proceed.
From the options, select either Chat with us to start a conversation or Receive a Callback to get a spot in line and call you back.

Let me know if you have further concerns about managing subscriptions or any QuickBooks-related matters. The Community always has your back. Stay safe!