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MatthewPerry
November 21, 2022
Solved

Process supplier refund for bill that was already paid

  • November 21, 2022
  • 1 reply
  • 0 views

I have a bill from a supplier for a service that was already paid. Now, 2 months later, this supplier has issued a refund for the bill. How do I process and categorise the deposit as a refund for the previous bill?

Best answer by Carneil_C

Hi there, Matthew.

 

Thanks for taking the time to reach out to the Community for support. I'm happy to guide you through the steps to record a refund from a supplier in QuickBooks Online (QBO).

 

First, we can enter a supplier credit to ensure it hits the expense account you use for the supplier. Here's how:

 

  1. Go to + New.
  2. Select Supplier credit.
  3. From the Supplier dropdown, select your supplier.
  4. Depending on how you record purchases with this supplier, enter the Category details, or Item details. Usually, this is the category, product, or service you’re getting credit for.
  5. Click Save and close.

 

Once done, we can now deposit the money you got from the refund and use Pay Bills to connect the bank deposit to the supplier credit to keep their expenses accurate. For a more detailed step-by-step process, check out this resource: Enter a refund from a supplier.

 

Do you need more help handling supplier credits and refunds? I've got some articles to guide you through the process:

 

 

If you need more help supervising your refund or with your payables, you're always welcome to tag me in your reply. I'll be here to back you up!

1 reply

C
Carneil_CAnswer
November 21, 2022

Hi there, Matthew.

 

Thanks for taking the time to reach out to the Community for support. I'm happy to guide you through the steps to record a refund from a supplier in QuickBooks Online (QBO).

 

First, we can enter a supplier credit to ensure it hits the expense account you use for the supplier. Here's how:

 

  1. Go to + New.
  2. Select Supplier credit.
  3. From the Supplier dropdown, select your supplier.
  4. Depending on how you record purchases with this supplier, enter the Category details, or Item details. Usually, this is the category, product, or service you’re getting credit for.
  5. Click Save and close.

 

Once done, we can now deposit the money you got from the refund and use Pay Bills to connect the bank deposit to the supplier credit to keep their expenses accurate. For a more detailed step-by-step process, check out this resource: Enter a refund from a supplier.

 

Do you need more help handling supplier credits and refunds? I've got some articles to guide you through the process:

 

 

If you need more help supervising your refund or with your payables, you're always welcome to tag me in your reply. I'll be here to back you up!

    M
    MatthewPerryAuthor
    November 23, 2022

    Perfect, thanks so much!

      G
      GebelAlainaM
      November 23, 2022

      Thanks for sharing an update, @MatthewPerry.
       

      We're happy to hear that my colleague was able to assist you in finding a solution to your QuickBooks concern. Additionally, I want to thank you for being so patient while carrying out the supplied recommendation procedure.
       

      Please know that we will always be there to help you again if you need assistance using QuickBooks to complete specific tasks.


      I wish you a wonderful day and please be careful.

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