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A
Accounts SA
October 29, 2020
Question

Quickbooks subscription renewal

  • October 29, 2020
  • 1 reply
  • 0 views

As the credit card is going to expire our QB subscription has ended. Is there any payment method other than credit card so we can renew the subscription. Our new card is dispatched and will be receiving in next 3-4 weeks till then how we can use the QB. Please let us know.

1 reply

MarsStephanieL
MarsStephanieL
October 29, 2020

Hi there, @Accounts SA.

 

I can see how long you'll be waiting to get your new card. You can pay for your subscription with Visa, Mastercard, American Express, or Discover Card. Here’s how.

 

  1. Log in as the Master or Company Admin.
  2. Go to Settings ⚙, then click Account and Settings.
  3. Select Billing Subscription.
  4. Click Edit ✎ beside your payment method.
  5. Update your credit card info.
  6. Ensure the address in QuickBooks is the same as the one on your credit card statement.
  7. Once done, select Confirm card or Save.

To know more details about this, you may check out this article: Update your billing and subscription info in QuickBooks Online.

 

Please don't hesitate to tag my name in the comment section if you have other questions or concerns. I'd be happy to answer them for you. Take care.

A
Accounts SAAuthor
October 29, 2020

Hello @MarsStephanieL ,

 

Will the payment can be paid through net banking or via any process, as we don't have any other card right now. Please suggest us.

BettyJaneB
BettyJaneB
October 29, 2020

Thanks for getting back to us, @Accounts SA.

 

At this time, the system only supports debit and credit cards for a subscription payment. You can renew your subscription using an active card, and this can be done using a web browser.

 

However, to retain your account, I suggest contacting our Customer Care Team. They have the tools to check on your account and can provide further advice regarding this matter.

 

Here's how you can reach them:

  1. Click on Help at the top.
  2. Press on Contact Us.
  3. Enter a brief description of your concern in the What can we help you with? box.
  4. Hit on Let's talk.
  5. Select on Start a chat.

 

Know that you can always check out the link shared by my peer above to help you with updating your billing details.

 

Please keep me posted if you have any other follow-up questions, I'm always here to answer it for you.

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