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koreamarket
January 28, 2022
Question

ref:_00Di0Xs0j._5003j1w8oXy:ref

  • January 28, 2022
  • 1 reply
  • 0 views

Do the support team even do any work?

I've been locked out and not be able to access my account for 11 days.

No help from support so far. Don't even answer calls or emails after 2 days of replying with 'tech is working on it'.

1 reply

L
LollyNino_C
January 28, 2022

Thank you for posting here in the Community, @koreamarket. I've got steps and info to ensure you can log in to your account. 

 

I'll be here to help you figure out what you can do when you're locked out. 

 

You'll get the following warning if you're locked out: You've tried more than five times to sign in. You can still sign in by typing the CAPTCHA code below the message if you want to. You can use this to block automated bots from accessing your account by using a unique identity.

 

You’ll need to type the compressed or distorted characters and/or numbers. Then, on the sign-in page, enter the proper user ID and password.

 
Otherwise, if you're having trouble remembering your user ID or password, you can reset your password or recover your user ID by following these steps:

 

  1. Go to the QuickBooks Online sign-in page and click I forgot my user ID or Password.
  2. Enter your phone number, email address, or user ID to verify your account.
  3. Click Continue.

For resetting the password, follow the same procedure I laid out above. After performing the steps, you'll receive an email with a password reset link, and it’s active for 24 hours. 

 

I'm also adding a great resource to help resolve unexpected issues when using QBO. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems. 

 

Reach out to me if you need assistance performing the troubleshooting. I’ll be more than happy to help. Have a great rest of the day. 

K
koreamarketAuthor
January 28, 2022

Holy moly do you even read the title?

Re: ref:_00Di0Xs0j._5003j1w8oXy:ref

Re: ref:_00Di0Xs0j._5003j1w8oXy:ref

Re: ref:_00Di0Xs0j._5003j1w8oXy:ref

Re: ref:_00Di0Xs0j._5003j1w8oXy:ref

Re: ref:_00Di0Xs0j._5003j1w8oXy:ref

 

Or is this another computer generated replies?

C
ChristineJoieR
January 28, 2022

Hello there, @koreamarket. I’m here to share some information about the message error you’re coming across within QuickBooks Online.


Personal data from other devices is not supported by QuickBooks Community. As a result, the data or file appears to be corrupted.

 

If the issue persists after following the steps provided by my colleague @LollyNino_C, I suggest contacting our support team again. They have tools such as screen sharing to further assist you in this matter.

 

Here's how to contact them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Ask the community for help from businesses like yours.
  • Start a chat with a support expert.

 

Please note that, if you're using Plus, Essentials, or Simple Start, our Support Team is open M-F from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT. For QuickBooks Advanced, they are available at any time.

 

In addition, I have this article for common questions about importing data to QuickBooks Online.


Let me know if you want to know additional details in QuickBooks and I will be back in touch shortly.

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