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Lindie
July 8, 2021
Question

Standard Bank Feed Error (160)

  • July 8, 2021
  • 1 reply
  • 0 views

My FNB and ABSA feeds are working fine.

With my Standard bank feeds, I get the following error for the past week.

 

Something isn't working

Sorry, we can't update your account. Please wait a few hours and try updating again (160).

    1 reply

    R
    Rea_M
    July 8, 2021

    I've got a helpful method for fixing the Standard Bank Feed error (160) you've encountered in QuickBooks Online (QBO), @Lindie.

     

    Before we start, please know that you've done a good job performing the recommended initial troubleshooting steps. This helps me assess the situation and guide you with the next action you can take.

     

    Banking Error (160) is a connectivity flaw between your financial institution (Standard Bank) and QBO. To resolve this, you can manually update your account. This refreshes the connection between your bank and the program to automatically downloads your latest available transactions. Here's how:

    1. Go to the Banking or Transactions menu.
    2. Select  the blue tile for Standard Bank.
    3. Click the Update button.
    4. (Optional) Follow the on-screen instructions to complete the process.

     

    I've attached a screenshot below that shows the first three steps.

     

    To learn more about the process above and all other recommended troubleshooting steps, you can refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

     

    Once your transactions are downloaded, you'll have to review and/or match them to the existing entries in QuickBooks. This way, you can keep your account updated. For the step-by-step guide, you can refer to this article: Categorise online bank transactions in QuickBooks Online.

     

    Additionally, I encourage you to reconcile your Standard Bank accounts every month. This will help you monitor your income, expenses and detect any possible errors accordingly. You can refer to this article for the complete details: Reconcile an account in QuickBooks Online.

     

    Please keep me posted on how it goes in the comments below. Let me know if you have other banking concerns, and I'll be glad to help. Take care and have a good day.

    L
    LindieAuthor
    July 8, 2021

    Thank you for trying to help.

    That was the first thing I have tried (multiple times and for a couple of days on end) before sending this message.

    I think the link that you are using for Standard Bank online banking may be incorrect.

    The link is supposed to be https://onlinebanking.standardbank.co.za, but when I edit my sign in info, it displays as https://www.standardbank/standardbank/. This can't be edited by me (see screenshot)

      MariaSoledadG
      MariaSoledadG
      July 8, 2021

      Allow me to share a few information as to why your bank isn't updating and help you fix this, Lindie.

       

      Sometimes, your financial institution may have run an update in their system. You'll want to call them to see if there are updates or scheduled maintenance releases. Usually, this can prevent the transactions from being downloaded to QuickBooks Online (QBO). If not, you'll want to disconnect your account to refresh the connection and reconnect it. To disconnect, follow these simple steps below:

      1. Go to Banking on the left pane, then select Banking at the top.
      2. Choose the account you want to change, and then click Edit (pencil icon).
      3. Click Edit account info.
      4. In the Account window, check the box next to Disconnect this account on save.
      5. Click Save and Close.

      Once done, reconnect it again. For more information and detailed steps, consider following this article: Connect bank and credit card accounts to QuickBook Online. However, if your bank is still not updating, I suggest reaching out to our support team to investigate this further. They have the necessary tools to pull up your account in a secure environment. 

       

      For your reference, once downloaded, you can proceed in adding or matching transactions with what you've already entered in QuickBooks. Please check this out for your guide: Categorise and match online bank transactions in QuickBooks Online.

       

      Post again in the Community if you have any other questions about bank feeds, I’ll be more than happy to help.  Take care and have a great day!

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