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I
ITAG Tennis Academy
October 8, 2024
Question

Urgent need for financial reports for SARS audit

  • October 8, 2024
  • 1 reply
  • 0 views

Good day,

Our account was deactivated in 2022, we do however urgently need reports for transactions, TB's for 2020 until account was deactivated. Please can you urgently assist? The account is for ITAG Tennis Academy

1 reply

G
GlinetteC
October 8, 2024

Hello ITAG. I can explain in detail what happens to your data after cancelation.

 

In QuickBooks Online, we retain your data for a period of one year. This allows you to resume your activities from where you left off if you choose to return. Throughout this duration, the file will be accessible only in a read-only format unless you opt to resubscribe or reactivate your account. After one year, the data will be permanently deleted. 

 

It is essential to note that we consistently recommend exporting or printing the data before proceeding with cancellation. For details regarding the status of your account following cancellation, please refer to this article: What happens to my QuickBooks Online data after I cancel? 

 

I have attached several informative articles to give you a more comprehensive understanding of how to export your QBO reports and lists:

 

Please reply to this conversation for any additional concerns or inquiries regarding your file in QBO. Your experience and feedback are important to us.

I
ITAG Tennis AcademyAuthor
October 9, 2024

Thank you for your reply, so this means I will NEVER be able to retrieve reports for 2020 to 2022? Surely there must be a way of getting this information? Legally we are to keep record of our report for up to 10 years? 

J
JanbonN
October 9, 2024

Hello there, ITAG. I'm here to connect you with the team that can assist you in retrieving the financial reports you need from your deactivated account.

 

As mentioned by my colleague, your data will be deleted 365 days after canceling your subscription. That said, you can consider contacting our support team to request the retrieval of any necessary reports. They have the tools and expertise to help you further and provide a resolution.

 

Since your account is already deactivated, please use this chat link to reach out to our support outside of QuickBooks, offering you a convenient way to get assistance whenever you need it. Moreover, please refer to this article for their support hours: How and when can I contact QuickBooks Online support?

Additionally, you can refer to these articles to get an overview about exporting your data from QuickBooks:

 

Let us know if you have other concerns with your financial reports in QBO. We're here to help you in any way we can.

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