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happyhollowfarm
September 17, 2019
Question

504 Gateway Timeout

  • September 17, 2019
  • 1 reply
  • 0 views

When I open my QB online I am getting this error code.  I can't figure out how to fix it and it is preventing me from opening QB.

1 reply

MaryLandT
MaryLandT
September 17, 2019

Thanks for contacting us here in the Intuit Community, @happyhollowfarm.

 

I'm here to help ensure you're able to access your QuickBooks Online Account.

 

Let's perform some troubleshooting steps by logging into your account using a private window. There are times that the regular browser is full of frequently accessed page resources. Thus, causing some errors or unusual responses. As an alternative, you can use other supported browsers.

 

When that works, you can then delete cache and temporary internet files to have a clean slate on the regular browser. This will also help get rid of the error.

 

Click each link below for the detailed steps on how to clear a browser:

 

Keep me posted on how this goes. If you're getting the same results, please let me know so we can try other steps so you open QuickBooks Online.

F
Finneganmanson
January 6, 2020

I clicked on Google Chrome and did get sent to instructions however they are in French!

A
Anonymous
January 6, 2020

Hello Finneganmanson,

 

We are aware of this issue where customers are getting error 504 (Bad Gateway) when attempting to log into their QuickBooks Online account. We are currently working on to get it fixed as soon as possible.

 

Thank you for your patience as we work through this. You can also follow this link to subscribe for the updates: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z

 

Let us know if you need anything else. We are here to help. 

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