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T
toluajayi
December 16, 2020
Solved

Active apple subscription - only read-only access to my account, how do I restore full access?

  • December 16, 2020
  • 1 reply
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Hi,

I have an active QuickBooks Online subscription via Apple iTunes, I can confirm this with order numbers/my company number if needs be. 

I can only log into my account via the iPad iOS app presently, met with a read-only access version.

I can't log in to desktop or my android app on my phone - an error comes up saying my trial has run out and I need to subscribe.

 

Please can somebody advise how to restore full access to my account across my devices? Live chat says it's Apple that needs to do it, I am waiting on Apple Support's response.

 

Many thanks.

Best answer by toluajayi

Hi @jamespaul 

 

Thanks for the speedy response, turns out it was as simple as opening QuickBooks Online iOS and tapping Settings -> Account -> Is my subscription active?

 

An option in that seemed to refresh my subscription's active status.

 
This alerted the app I'm subscribed and restored full functionality across all devices.
 
Thanks for the speedy response in any case x
 
Show quoted text
 

1 reply

J
jamespaul
December 16, 2020

Hello, toluajayi.

 

While waiting for Apple's response, I can help you restore the full access to your account. 

 

It's likely that a different login (an expired one) was used. Make sure you're using the correct and active subscription for QuickBooks Online. Here are a couple of things you can do: 

 

  • Use the email address or user ID where the order numbers are sent when you log in.
  • Make sure to type the log in credentials manually. The autofill feature in your iPad or desktop might be using a different login. 

You can also use the I forgot my user ID or Password link in the login page if you're having issues. If you need more details about this step ,you can check this article: Reset your password or recover your user ID for QuickBooks Online.

 

After successfully logging in to your active account, feel free to visit our help content for tutorials. They have a variety guides and important details to assist you in managing your business in QuickBooks. 

 

I'd be glad to help you with anything else if you have other questions. Just add your reply here and I'll get right into it. 

T
toluajayiAuthorAnswer
December 17, 2020

Hi @jamespaul 

 

Thanks for the speedy response, turns out it was as simple as opening QuickBooks Online iOS and tapping Settings -> Account -> Is my subscription active?

 

An option in that seemed to refresh my subscription's active status.

 
This alerted the app I'm subscribed and restored full functionality across all devices.
 
Thanks for the speedy response in any case x
 
Show quoted text
 
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