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info661
June 27, 2021
Question

agent issues with QBO app switching between clients

  • June 27, 2021
  • 1 reply
  • 0 views

when I download the QBO app on my phone, it will not let me switch between clients. I keep having to uninstall the app and reinstall it in order to view a fifferent client. Is there any work around for this? Am I selecting the wrong app? IT is showing me my list of clients but I can only snap receipts for one client, then I have to uninstall it and reinstall to snap receipts for the next client

1 reply

M
MadelynC
June 27, 2021

I’m here to ensure you’re able to switch between your clients without reinstalling the app, @info661.


I appreciate you for reaching out here for assistance. Since you’ve already uninstalled and reinstalled the app with no difference, it would be best to contact our Technical Support team for further assistance. They have the necessary tools that can help check and resolve this switching issue.  


Here’s how:

 

  1. Select the Help menu.
  2. Type in ”Talk to a human.”
  3. Enter your brief concern in the field.
  4. Select or enter Contact a human.
  5. Click the Live Chat/ Call me back option, then choose a way to connect with our representatives.


Our QuickBooks Support page is available if you need tips and resources. This site provides ways to help grow and manage your business. You can select them each to learn more.


If you still have questions or concerns with managing your app, please don’t hesitate to reach out. I’m always here to help. Take care!

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