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penny32
April 6, 2023
Solved

All my emails are marked with 'Delivery Issue' any ideas why? I have re-entered my email in settings.

  • April 6, 2023
  • 3 replies
  • 0 views
Original commenter did not share additional details
Best answer by GeorgiaC

Hi Francois7, thanks for your post. Just to let you know (and update this thread) - we don't currently have any reported issues with invoice delivery in QuickBooks. Do the undelivered emails share any commonality such as the same email domain (e.g. Outlook, Gmail, custom domain etc.) and do you receive all invoices if you CC yourself into these? 

 

To troubleshoot, you can also refer to our guide on 3 solutions for when your customers aren't receiving your emails for further tips. 

3 replies

Rubielyn_J
Rubielyn_J
April 6, 2023

Hi there, @penny32.

 

Upon checking, I've found out that there's an ongoing investigation where invoices sent from your QBO system are coming up as undelivered. 

 

I understand that this needs to be fixed as soon as possible. Rest assured that this has been raised to our Customer Success Team.

 

In the meantime, you can send emails by using either of the following workarounds listed below:

 

  • You can save your form as a PDF and send it via email through your business or another email address.
  • You may send your customer a link to their invoice through WhatsApp by following the steps described in the Send Invoices with WhatsApp article.
  • You can send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link” then select “copy link” and paste it into your SMS or messenger service.
  • If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send QBO forms from your address using the steps in the 'Use your Gmail address to send invoices' article.

 

Afterward, I suggest contacting our Support Team to add your company details to the list of affected users. This way, you'll receive email updates on the status and be notified once it's been resolved.

 

  1. Select the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Click Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Choose I still need a human.
  5. Click Contact Us to connect with our live support.
  6. Select Get a callback.

 

Additionally, I've collected some write-ups you can check out to manage and fix issues sending emails: 

 

 

I appreciate your patience as we work through this. If you have any other concerns with invoices, please don't hesitate to drop a comment below. Keep safe!

P
penny32Author
April 6, 2023

Thank you! could I please be sent an email to let me know when the issue is resolved?

 

Many Thanks,

 

Penny

 

K
Kevin_C
April 6, 2023

Thanks for getting back here, Penny.

 

Yes, you'll be automatically notified once the issue is resolved if you have reached out to our Customer Care Team and let them know you're one of the affected users.

 

You're always welcome to get back to me if you have any other questions about managing your QBO account. I'll be here ready to answer them for you. Stay safe!

F
Francois7
June 1, 2023

I joined QBO a week or two ago and I'm also experiencing this issue that some of my emails have delivery issues and some are sending fine. Are there any solutions? I'm on the trial and if not solved before the end of my trial, I would like to move on to another platform. Please update

M
Mel_M2309
June 1, 2023

The issue for me seems to have been fixed.  I've been using QuickBooks online for over a year (desktop prior to that); I have never had an issue before recently.  Hopefully, it has been fixed for good...

D
dixit nagpal
August 8, 2023

I'm using QuickBooks and this been still going on with me...almost recurring every week. 

D
dixit nagpal
August 8, 2023

Is anyone else is still facing this issue or just me ? 

M
Maybelle_S
August 8, 2023

Thanks for reaching out to the Community, usercleanairlawncare.

 

I would love to help you, but I need some information about your concern. Could you please provide more details regarding the recurring invoices?

 

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply. Have a good one!

R
Rpeace122
October 3, 2023

This is not about recurring invoices it is about invoices being emailed that continually have a "delivery issue" message, even though sometimes the email goes through.

Example:

You Sent this invoice.
10/03, 10:48 am Eastern Daylight Time
 
Delivery Error: Undeliverable
Last Attempt: Sent by email to at Oct 3, 10:48 am Eastern Daylight Time
 
Viewed this invoice.
10/03, 6:09 pm Eastern Daylight Time
 
How can their be a delivery issue and the client still receive and view the invoice.  This has been going on for over a year.  Can you please get this resolved.
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