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November 9, 2023
Question

All my suppliers list has disappeared?Is thisa system fault?

  • November 9, 2023
  • 1 reply
  • 0 views
How can I get in touch with intuit?

1 reply

November 9, 2023

We appreciate you posting here today, Wayner. I recognize the relevance of keeping track of the lists of your suppliers so you can manage and create tasks for them.

 

If you're the primary admin of the account, you'll have the ability to view supplier lists and other permission to access your data. It might be that you've been restricted from accessing this list and are unable to show all the details. You may refer to this article for more details: User roles and access rights in QuickBooks Online.

 

On the other hand, if you're the company admin, we can perform troubleshooting steps to help rectify the possibility of a browser issue. Sometimes stored cache files can cause interruptions while using the program. I'd suggest opening your QBO account in a private browser. You can refer to these keyboard shortcuts to open one:

 

  • Microsoft Edge: Ctrl Shift P
  • Google Chrome: Ctrl Shift N
  • Safari: Command Shift N
  • Mozilla Firefox: Ctrl Shift P

 

If you've successfully run supplier lists without having issues, you can go back to the regular browser and clear its cache to remove the temporary files. You can also consider using other supported browsers to narrow down the problem.

 

However, if the issue persists, you may consider contacting our QuickBooks Online Support team to further review your account and ensure to provide real-time assistance.

 

Furthermore, I've added these relevant resources to help you track and create supplier credits:

 

 

We can always provide additional help for any queries you may have when handling suppliers in your account. Just let us know in the comments below so we can get you covered in no time.