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Paul Trebilcock
December 6, 2020
Question

Allocate credit card transaction(money into the bank) with a refund amongst the multiple payments!

  • December 6, 2020
  • 2 replies
  • 0 views

Is there a simple way to allocate money paid into our bank account via our credit card terminal.

I daily receive money via Barclarcard from the terminal transactions but this occasionally includes a refund transaction.

If all transactions are positive amounts the allocation is simple. But if a refund is made you cannot select this credit note when receiving the other payments.

 

If a customer paid a monthly account which had invoices and credits you would just receive money and then select the customer transactions invoices and credits to total the amount received. I cannot see how to do this from a card terminal payment with multiple customers and invoices/credits or refund transactions.

 

Can anyone shed some light on this?

2 replies

M
Maybelle_S
December 6, 2020

Hello there, @Paul Trebilcock.

 

If this is a total amount deducted to a refund, we can join it when you deposit. Also, enter a negative amount to deduct the deposit.

 

You can also create a credit memo first. Here's how:

  1. Go to the +New button, and then select the Credit Memo.
  2. Choose the customer name from the drop-down arrow.
  3. Enter the Credit Memo Date.
  4. Fill in the necessary information.
  5. Click Save and close.

I've also added this article about recording customer refund in QBO: Record a customer refund.

 

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

J
Janice McCarten
March 9, 2021

I also have the same problem, 1 invoice is £492.00 and the refund was -£250.00 I received £242.00 into my account via card terminal.  I've already done a refund receipt to our customer, if I do a credit memo will this double up the refund/credit.  The refund was paid back via card terminal.

 

Thanks 

Janice

G
GeorgiaC
March 9, 2021

Hi Janice,

 

Thanks for joining this thread - can we check first if the refund returned to a bank account or credit card account? 

E
EmmaM
March 9, 2021

Hello Janice,To get a clearer picture the original transaction you mentioned was an invoice not a sales receipt is that correct?If so we would suggest not to use a refund receipt.if it was a sales receipt and you have done the refund receipt for part of the balance, is it that the transaction shows in your bank although you never received part of it you want to account for and therefore not use the refund receipt?

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