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D
duncanpt
April 7, 2024
Question

Although "Chat" says it is open Mon-Sun 0800-2200 UK time, it is not currently active at 2055. Is this normal in QBO world?

  • April 7, 2024
  • 1 reply
  • 0 views
I have a question relating to sending invoices and "you've reached your email limit". I'd like to ask the Chat facility about this but it appears to be closed, even though we are supposed to be within its opening hours.
I am a new user of QBO. I thought they provided useful support. Is this apparent closure normal or common?

1 reply

J
jeanbiverly_
April 7, 2024

Let me help you get past this issue, @duncanpt.

 

A cache-related problem is likely preventing the sending of invoices due to an email limit message. If this is the case, you can perform some troubleshooting steps. You can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

 

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari browser: Command + Shift + N

 

Next, you can log in to your QuickBooks Online (QBO) account and send invoices again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser won't work, you can use other installed supported browsers.

 

If the problem persists, I recommend contacting our support team. This way, they can look closely at your account and provide a resolution. You can reach them from 8:00 AM to 10:00 PM on weekdays, and from 8:00 AM to 6:00 PM on weekends. Here's how:

 

  1. Sign in to your QBO company.
  2. Click on the Help (?) button.
  3. In QB Assistant tab, enter the topic you need assistance with. 
  4. In Search tab, choose Contact Us to talk with a live support agent.
  5. Pick a way to connect with us.

 

In case you want to personalise your invoices, you can check out this article for guidance: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

I'm still here to help you if you have other concerns besides the inability to send your invoices. Just leave a comment below. Stay safe!

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