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A
Anonymous
October 8, 2023
Question

amazon service do not appear on my quickbooks account

  • October 8, 2023
  • 1 reply
  • 0 views

Hello people,
I am new at this. I tried to connect my amazon seller central account. Looks like it's connected but I can't see service fee of amazon here at qb. I tried disccont and reconnect 3 times but nothing changed. There is no invoice yet because my amazon account is new too. Amazon's 39,99 USD service fee should appear on my qb account, yes ? Why I can't see?

1 reply

R
Rea_M
October 8, 2023

Hello, akropolis.

 

You may have incorrectly mapped your Amazon Seller Central account to QuickBooks Online (QBO). That's why your expected service fee didn't appear yet in your latter account. I'll elaborate on this in detail below.

 

To start, I'd like to know how you connect your Amazon Seller Central account to QBO. Your attached screenshot and the service fee ($39.99) you've mentioned is USD, while your region is UK.

 

For the time being, you can only connect Amazon Seller Central to the US version of QBO. You'll first have to turn on the e-commerce feature before connecting it to your QBO account. Here's a blog that talks about the complete the process: Connect Amazon Sellers Central to QuickBooks Online to see all your sales channels in one place.

 

Additionally, you can use reports to see your best sellers, what’s on hand, the cost of goods, and more. To see which ones to run depending on what kind of information you need, you can check out this article: Use reports to see your sales and stock status.

 

If there's anything else you need or verification about the connection between Amazon Seller Central and QBO, let me know by dropping a comment below. I'm always ready to help. Take care.

A
Anonymous
October 8, 2023

Hello,

thanks you for quick reply. I'm sorry I posted this to UK area without mistake. I don't know how that happend.

 

Yes, I have US account.(see attahcment)
(I appreciate if you move this post to the US area.

If I remove connection and reconnect each time connection name change to Amazon US 3 and each time created many other records.

 

JessT
JessT
October 8, 2023

Thank you for coming back and clarifying, akropolis.

 

I understand that you're new to connecting your Amazon Seller Central account to QuickBooks and that you're experiencing difficulties with the service fee not appearing in QuickBooks. I appreciate your effort to try disconnecting and reconnecting multiple times as your initial troubleshooting steps.

 

Regarding the service fee, it should indeed appear in your QuickBooks account. However, since your Amazon account is new and you haven't received any invoices yet, it's possible that the service fee hasn't been generated or recorded in QuickBooks.

 

To troubleshoot this issue, I recommend the following steps:

 

  1. Verify that you have selected the correct settings to import the service fee into QuickBooks. 
  2. Ensure that you have the necessary permissions and access rights in both your Amazon Seller Central account and QuickBooks to import the service fee. 

 

If the issue persists, I recommend reaching out to the Amazon Seller Central support for further assistance. They could be able to provide more specific guidance and help troubleshoot the issue.

 

Let me know if you have any further questions or if there's anything else I can assist you with. Take care and have a good one.

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