American stopped importing from 24/01/24. The error I see when attempting to re-authorize: Something unexpected happened and we can’t connect to American Express (UK).

I would be glad to assist you with reconnecting your AMEX bank account, @accounts210.

This message means the connection between your bank account and QuickBooks Online has expired. We need to re-establish it within 90 days to continue using the service.

I suggest checking your bank website to ensure everything is working fine. If there are no issues, let's reconnect your bank using an incognito or other supported browser.

To reconnect your bank, follow these steps:

1. Go to Transactions.
2. Select the Bank Transactions tab.
3. Select Connect account. If you've already connected an account, select Link account to add a new one.
4. Select your bank and select Let’s Go. 
5. Read through the terms and conditions, then select Agree. 
6. Select Sign in and enter your online banking credentials. Then, follow the steps to connect to your bank. Your bank may need to perform additional security checks, which may cause a short delay in connecting.
7. Select the account you want to share with QuickBooks, such as savings, current, or credit card.
8. Select the date to start pulling transactions into QuickBooks.

Note: Some banks let you download the last 90 days of transactions. Others can go back as far as 24 months.

9. Select Connect, and then Done.

If this error persists, I suggest contacting our support for further investigation. 

Moreover, let me share these articles you can check and help you manage your bank: 

• Fix bank errors in QuickBooks Online
• Categories and match bank transactions in QuickBooks Online
• Find missing bank transactions in QuickBooks Online

Let me know if you still have questions about your bank connectivity. Have a great day, and take care.