AMEX account not updating

Let me share some details about the banking error you've encountered and route you to the right support, Kerry.

The error code 9999 occurs when the transactions in QuickBooks Online  (QBO) aren't updating. This banking issue is only temporary and should resolve itself within 48 hours. For more details about resolving bank error codes, you can check out this article: Fix bank errors in QuickBooks Online. 

Since the issue persists within three days, we recommend contacting our Customer Care Support. They'll pull up your account in a secure environment and investigate the root cause of the problem. Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. Type in Talk to a human, then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

In the meantime, you'll want to import your banking transactions as a CSV file while is issue is being worked on. Let me share these articles for more details: 

• Manually upload transactions into QuickBooks Online
• Format CSV files in Excel to get bank transactions into QuickBooks

We are available to help you with any questions you may have regarding banking or any QuickBooks-related. You can always leave a comment below. Take care always.