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leona-bovett
April 30, 2020
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An error occurred while publishing pay slips, I cannot publish the pay slips to employees. How to solve this issue?

  • April 30, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by Rose-A

Hello, leona-bovett.

 

We haven't received similar issues reported. I'm here to help ensure you'll be able to publish the payslips in QuickBooks. As an initial step, let’s check to see if the browser has a full cache. This can often cause errors and prevent web pages from loading properly.

 

To start with, please open QuickBooks in a private or incognito window. This prevents the browser from saving your browsing data. Here's how to open a private window in different browsers:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

If you're able to publish the payslips via the private window, go back to the main browser and clear its cache to start with a clean slate.

 

I'm leaving you these write-ups to learn more about payroll processes in QuickBooks Online:

 

Payslips in QuickBooks Online Standard Payroll

QuickBooks Online Standard Payroll Hub

 

Let me know how the result of this troubleshooting in the comment below. I need to make sure this is resolved and you're back to running your normal business processing. All the best!

1 reply

Rose-A
Rose-AAnswer
April 30, 2020

Hello, leona-bovett.

 

We haven't received similar issues reported. I'm here to help ensure you'll be able to publish the payslips in QuickBooks. As an initial step, let’s check to see if the browser has a full cache. This can often cause errors and prevent web pages from loading properly.

 

To start with, please open QuickBooks in a private or incognito window. This prevents the browser from saving your browsing data. Here's how to open a private window in different browsers:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

If you're able to publish the payslips via the private window, go back to the main browser and clear its cache to start with a clean slate.

 

I'm leaving you these write-ups to learn more about payroll processes in QuickBooks Online:

 

Payslips in QuickBooks Online Standard Payroll

QuickBooks Online Standard Payroll Hub

 

Let me know how the result of this troubleshooting in the comment below. I need to make sure this is resolved and you're back to running your normal business processing. All the best!

G
Gord11235
May 5, 2020

I have the same problem with advanced payroll. Tried running in incognito on chrome and didnt work

C
ChristieAnn 11
May 5, 2020

Hi there, Gord11235.

 

I appreciate you for sharing the initial troubleshooting steps you’ve performed on your end.

 

The issue of being unable to send payslips using Advanced payroll has been reported as an ongoing issue. Our Product engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Support team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an email notification once we resolve the issue.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about unable to send payslip.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

7. Select how you want to contact them and fill in the information.

 

In the meantime, I suggest downloading the payslip to your desktop and send them to your employees manually. See this article for more information: View Pay Slips in QuickBooks Online Advanced Payroll. 

 

Please check this article to see different information on how to manage your employees and process pay runs: QuickBooks Online Advanced Payroll Hub.

 

If you have any additional questions or require further clarification about your QuickBooks account, let me know by leaving a comment below. Have a great rest of the day.

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