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MJNorris100
July 19, 2020
Question

'Another favourite location is too close' problem

  • July 19, 2020
  • 1 reply
  • 0 views

I work at two locations that are within 200 metres of each other. Quickbooks Self-Employed app will allow me to save one of the places as a favourite location. However, when I try to add the second place I get the error 'another favourite location is too close'. Is there a way around this? Is the favorite location feature available on the web version of the software? I can't find it anywhere.

Thanks

Mike

1 reply

S
SarahannC
July 19, 2020

Hi there, MJNorris100.

 

Let me share some information on how to add the second place as your favourite location within your QuickBooks Self-Employed account.

 

Since you're prompted with the error saying "Another favourite location is too close", we can recreate a new favorite location with the same correct address. Sometimes, the system won't be that easily recognized the location when it's closely used to the old one. After recreating a new favourite location, we can remove the old one.

 

Here's how to recreate a new one and be able to save the second place without getting the same error message:

 

  1. Go to your Profile.
  2. Click Settings and Manage favourite locations.
  3. Hit Add favourite location.
  4. Enter the correct address.
  5. Click Add. Then, Save.

 

When using a web browser, we can only add a trip manually to track mileage within your account. Check this article for the detailed steps on how to do it: Manually add trips to track mileage in QuickBooks 

 

Let me know if you have other questions. Take care and stay safe!

M
MJNorris100Author
July 19, 2020

Hi

 

Thanks for your reply but that doesn't solve the problem. These are the two addresses that I want to add to my favourites:

 

[address 1 removed]

[address 2 removed]

The app will accept either one of the addresses but not the other one.

 

Mike

J
JonpriL
July 19, 2020

Hello @MJNorris100,

 

Since you still received the same error and you're unable to add another favorite location, I'd recommend contacting our Customer Care Support so a specialist can help you enter the location in the system. I'll show you how.

 

On iOS:

  1. Tap the + button on the dashboard. 
  2. Select Ask QB Assistant.
  3. Ask a question or enter the error message.

On Android:

  1. Tap the Chat Bubble icon on any page.
  2. Ask general questions or enter the error message.

In addition, here's an article you can read to learn more about our dedicated support: Contact QuickBooks Self-Employed Support.

 

Lastly, I've got you these helpful articles to help manage your account and related tasks: QuickBooks Self-Employed Overview

 

If there's anything else that I can help you with, let me know in the comments down below. I'll be here to help.

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