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J
jayne-glpwellbei
February 27, 2024
Question

Any ideas why under mileage the address I put in does not show up, it just leaves a hyphen where the address should be when i add it?

  • February 27, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

K
Kurt_M
February 27, 2024

We appreciate you informing us of your current situation, @Jayne. Let's team up to get you through this situation and see the address when managing mileage inside QuickBooks Online (QBO).

 

Looking at your situation, we can perform some basic browser troubleshooting to rule out the possibility of having problems with your web browser. In this method, we'll be clearing out temporary internet files that affect your browsing experience and cause changes in the program's performance and functions. You'll want to access your company file in a private browser or incognito. Feel free to use these shortcut keys:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you're in, try adding the address in the Mileage page and see if you can go through. If it works, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

You can also consider using other compatible browsers if the issue persists. See this page for more details:  System requirements for QuickBooks Online products.

 

Moreover, we got these articles to help you keep track everything you entered inside the program and learn more about automated mileage tracking:

 

 

You can comment or mention me in the comment section below if you have any additional QuickBooks-related tasks or need assistance managing mileage. Rest assured, we'll be here to help you out. Keep safe. 

J
jayne-glpwellbeiAuthor
February 28, 2024

Thank you for your reply, I have done what you suggested and the address is still showing as a hyphen when I try to enter it under mileage. Any ideas?

Nicole_N
Nicole_N
February 28, 2024

Welcome back, @Jayne.

 

I appreciate you for following the suggested steps to make the address appear while creating mileage in QuickBooks Online (QBO). Since the issue remains, I recommend reaching out to our Phone Support team for further investigation. One of our representatives will help you figure out the main cause of the issue by initiating a screen-sharing session. Here's how to contact them:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

See this article for our operating hours: QuickBooks Online Support. It includes the schedule so you can call us at a time convenient to you.

 

Moreover, I'm adding this article in case you encounter tracking issues if you're using your QuickBooks mobile app: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

Always reach back if you have any other mileage tracking concerns in QBO. We're available 24/7 to back you up. Have a good one!

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