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1371579160
Jan 21, 2023 7:39 PM UTC
Solved

Anyone else had this?Sorry, we can't update your account. Please wait a few hours and try updating again (9999).Anyway to fix it?

Original commenter did not share additional details
QueenCAnswer
Jan 22, 2023 12:22 AM UTC

Hello there, @1371579160.

 

I'd like to dig deeper into the issue, so if you don't mind, I'd like to ask what's the name of your bank. This way, I can check if there are any reported issues with the connection between your bank and QuickBooks.

 

While waiting for your reply, I would recommend checking your bank to see if they're currently under system maintenance. To verify, let's check the bank's website to make sure everything is working on their end.

 

  1. Sign in to your bank's website. If you can't sign in, reach out to them about the next steps.
  2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
  3. Review your account pages, history, and transactions. If you can't see these, there may be connection issues.

 

Also, you can consider downloading statements from your bank using a CSV file format and uploading it manually to QuickBooks in the meantime. This way, the record in QuickBooks will still be updated.

 

Once the bank is updated, you can utilize this article to help you review bank and credit card transactions and put them in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

 

I'll be looking out to your reply and as always, feel free to swing by here if you require further assistance in updating your account in QuickBooks. Take care and have a great day.

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3 replies

QueenCAnswer
Jan 22, 2023 12:22 AM UTC

Hello there, @1371579160.

 

I'd like to dig deeper into the issue, so if you don't mind, I'd like to ask what's the name of your bank. This way, I can check if there are any reported issues with the connection between your bank and QuickBooks.

 

While waiting for your reply, I would recommend checking your bank to see if they're currently under system maintenance. To verify, let's check the bank's website to make sure everything is working on their end.

 

  1. Sign in to your bank's website. If you can't sign in, reach out to them about the next steps.
  2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
  3. Review your account pages, history, and transactions. If you can't see these, there may be connection issues.

 

Also, you can consider downloading statements from your bank using a CSV file format and uploading it manually to QuickBooks in the meantime. This way, the record in QuickBooks will still be updated.

 

Once the bank is updated, you can utilize this article to help you review bank and credit card transactions and put them in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

 

I'll be looking out to your reply and as always, feel free to swing by here if you require further assistance in updating your account in QuickBooks. Take care and have a great day.

Liz B
Jul 29, 2024 9:46 AM UTC

Having the same on multiple clients and multiple accounts, the bank end appears to work perfectly, definitely a QB problem. Have stopped recommending QB to clients.

payment after leaving
Jul 29, 2024 10:23 AM UTC

Hi Liz B The 9999 error can be resolved by logging to QuickBooks using an incognito/private window > navigate to the banking page > select the drop-down arrow to the right of link account > manage connections > follow the prompts. If this doesn't resolve the issue then the bank will have to be fully disconnected and reconnected following the steps in the article provided: https://intuit.me/46mllup

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