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michaelcolin
October 4, 2023
Question

Anyone having printing problems using the new Mac Sonoma 14.0?

  • October 4, 2023
  • 1 reply
  • 0 views
Sales invoices are not printing since upgrading to Mac Sonoma 14.0?

1 reply

G
GeorgiaC
October 4, 2023

Hello michaelcolin, thanks for posting on the Community.

 

This is an update that has happened on Mac devices and is out of our control unfortunately. You would need to use another device or try and download the latest version of Adobe to resolve the issue. 

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Mark Armistead
October 6, 2023

@GeorgiaCThat has to be one of the worst support message I have ever seen on any software support page. It is the responsibility of ANY software company to keep abreast of any changes within operating systems to make sure they comply with any changes within the OS, and in Intuits case, web browser.
This is terrible advice just to kick the can towards Apple and the customer. You may as have said, tough, your fault for using MacOS.

 

What you NEED to be doing is asking the customer for information about the issue and asking them to call YOUR support to see if it's a wider problem with a new update with MacOS. This, is, BASIC, support 101.

    G
    GeorgiaC
    October 13, 2023

    Hi Mark, the issue is due to the removal of certain framework support (that are necessary for PDF to render correctly) by Apple in the recent OS upgrade. There are indications that Apple are going to address this in the upcoming updates to MacOS tentatively planned for November. This issue is not QuickBooks application specific, and hence no fix can be provided for this from us. 

     

    We're tracking this under our internal investigation with reference INV-93776 to monitor future updates. In the meantime, please consider using a different device without the Apple update, or use Adobe Acrobat Reader to open the PDF document.

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