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C
Canadian Susan
July 27, 2023
Question

Anyone out there on a Mac that has issues logging in or gets kicked off due to Privacy Error? Someone said QBO has a MAC authentication issue they're not dealing with

  • July 27, 2023
  • 1 reply
  • 0 views
Also the VAT centre just will not load but that's not a new problem. I just want to see if this is a known issue.

1 reply

K
Kevin_C
July 27, 2023

Hello there, Susan. I'm here to provide some troubleshooting steps to access your QuickBooks Online (QBO) seamlessly.

 

If you're using your Mac's browser to access your QBO account, please know that it uses your browser’s cache and cookies to run faster. However, they can block web pages from loading. Though it's not a known issue, clearing your cache and cookies is the best way to get a clean slate for your browser and sign in to QBO. Otherwise, using other supported browsers can be a good alternative too.

 

If you can't access the page, navigate to the QuickBooks homepage and select Sign in. Then, click Login under QuickBooks Online.

 

Furthermore, proceed to solutions 4-6 of this article if you still can’t sign in: Fix common sign-in errors in QuickBooks Online.

 

Also, if the issue persists after performing the troubleshooting steps above, I suggest utilizing another device to access your QBO account.

 

However, if this isn't the case, can you please provide a specific error message or screenshot when you get kicked off?

 

Once you can flawlessly sign in to your QBO account, you can visit these resources to learn more about personalising your account for whatever you need to change:

 

 

Please feel free to get back to me here with any additional questions. I always have your back. Thanks for dropping in, and stay safe!

C
Canadian SusanAuthor
July 27, 2023

So you completely ignored the part where I said it wasn't the browser's?
The problem is known to qbo engineers, they have fixed the issue for someone in the QBO US communiity - now you need to fix it for everyone.  I use QBO Canada QBO USA and QBO UK
they are all having the same issues and it's NOT MY BROWSER - It's QBO's inability to authenticate Mac computers - you need to fix that.

Angelyn_T
Angelyn_T
July 27, 2023

I appreciate you following up with us, Canadian Susan. I'm stepping into the thread to share further troubleshooting instructions so you don't get kicked off each time you open QuickBooks.

 

This behavior can be caused by issues on your computer itself or how QuickBooks interacts with your system. If you had QuickBooks Online (QBO) Mac app installed on your device, you may uninstall the application to narrow down the result. Then, download and install the new QuickBooks app for Mac again.

 

If you're getting the same response, I recommend contacting support  for further assistance. A live representative can look into your account securely and investigate this further.

 

To contact:

 

  1. Open this link: https://quickbooks.intuit.com/learn-support/en-uk/contact.
  2. Set your product, then edition.
  3. Enter a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

For now, you may log in to your account through any supported browser to finish your business tasks. Here are the following:

 

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

 

You can also find out what computer and browser you need for the best experience when using QuickBooks from this article: System Requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

 

If you have follow-up questions while signing in and working with QuickBooks, let me know by leaving a comment below. I'm just a few clicks away to help. Have a good one!

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