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W
WTown
August 22, 2024
Question

App not loading

  • August 22, 2024
  • 1 reply
  • 0 views

Hi all,

 

Is anyone having issues with the app just white screening when you open it up?

 

This has been happening consistently for months now, to the point where I can't access the app at all for weeks, and ive gone back to manually invoicing because the app has become so unreliable.

1 reply

I
Irene R
August 22, 2024

I understand the hurdle and how this affects your business with the white screen issue in your QuickBooks Self-Employed app, WTown. Let's perform troubleshooting steps to resolve this.

 

First, ensure that your QuickBooks Self-Employed (QBSE) mobile app is on its latest version by visiting the Play Store or App Store to guarantee that your app has the latest patches and has resolved common issues.

 

Next, clear the app's data to avoid further problems caused by the cache. The cache temporarily stores space that the app uses to store data it needs to access quickly. Begin by refreshing the mobile app and the device settings. You can follow the steps below:

 

To refresh your QBO application:

 

If you're using Android:

 

1. Go to More Options ⋮, then select Settings.

2. Choose Refresh Data, then click Yes.

 

If you're using iOS:

 

1. Go to Menu ☰, then click Help & Feedback.

2. Select Refresh Data, then tap Refresh.

 

To refresh your device settings:

 

If you're using Android:

 

1. From your phone's settings, select Apps.

2. Choose the QuickBooks app from the list, then select Storage.

3. Then tap Clear data.

 

If you're using iOS:

 

1. From your phone's settings, select Settings

2. Click on General, then choose iPhone Storage.

3. Select the app, then Offload the App.

 

However, if the issue persists after performing the steps above, I recommend reinstalling the app to start fresh. Furthermore, I also suggest checking on the QuickBooks mobile app system requirements to ensure the compatibility of your device with the app for the optimal use of the software.

 

Additionally, I gathered these articles for you to check out as a reference for using the app: Compare Mobile App Features.

 

Don't hesitate to hit the reply button and comment below if you have further concerns about using the QBSE app, WTown. I'll be here to answer them promptly. Keep safe!

W
WTownAuthor
September 2, 2024

Hi there,

 

I have tried this a couple of times, using Android, but nothing resolves it.

 

Will

I
IrizA
September 2, 2024

We appreciate you taking the time to follow the troubleshooting steps mentioned by my colleague, WTown.

 

When you encounter a white screen when you open your QuickBooks Self-Employed (QBSE) app, we can refresh your QBSE application or clear its cache. Since you mentioned that you've already performed these steps, it's best to contact our support so they can utilize their tools to find the root cause of this problem.

 

Here's how to reach them:

 

  1. Go to Help (?) and select Contact Us. Note: If using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  2. Enter Talk to a Human, then select Continue.
  3. Select which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

Kindly refer to this article for more details: Contact QuickBooks Self-Employed Support.

 

We're still here to help you if you have additional questions or information after contacting our support, WTown. Please feel free to let us know in the comment section.

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