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C
ChristosA
March 31, 2025
Question

App not working

  • March 31, 2025
  • 1 reply
  • 0 views

Since doing the update last Wednesday my app no longer works. It seems to be a common issue after seeing the reviews left on your app download on iOS. The app is just getting stuck on wait a sec loading page and then opening and closing repeatedly. It is clearly something you have released on your update that is causing the issue. Can you fix it as this is really poor service. 

1 reply

D
Dandie_A
March 31, 2025

I appreciate everything you did to log into your QBO account through QBO, ChristosA. Let's work together to troubleshoot these errors and get you on track.

 

The error you encountered on the Apps could be a problem between your computer and the QBO servers. QuickBooks may sometimes exhibit strange behavior or experience performance issues caused by browser problems.

 

To fix it, let's try accessing your QuickBooks account using a private browsing mode. Here are the keyboard shortcuts for different browsers:

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

If the buttons are now working, let's clear and cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and your current browser.

 

Moreover, to maintain secure and effective financial management, consider utilizing the Add User feature for added support.

 

Following these basic troubleshooting steps can help if you encounter similar messages. If you need further assistance with QuickBooks Online, please let us know.

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