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deanpaulrobinson
May 15, 2025
Question

As ebay connector is not working in the UK can I cancel and receive a full refund?

  • May 15, 2025
  • 2 replies
  • 0 views

The app isnt syncing the 90 days history it says it will only going back to 23rd April, the app is only showing transactions in the app transactions screen in USD$ not GBP£. Probably due to the currency it isnt posting entries anywhere, so other than the transactions screen the data isnt seen anywhere else including reports like the profit and loss report. The transactions arent creating sales. The system isnt showing any fee or postage information although these settings were configured and checked. I assume all relates to the USD GBP issue but it is not fit for purpose as a reseller. It will need an expenses third party connector costing 6 times as much as this bit of software on the intro deal I got.

2 replies

S
SIAB
May 16, 2025

You need to use a 3rd party connector app.

M
MirriamM
May 16, 2025

You can contact the eBay Connector by Intuit Support Team to further check your billing details, Dean. They'll be able to provide more specific guidance and explore your options regarding cancellation and a potential refund.

 

Given the challenges that you outlined, especially when it does not seem to be functioning properly in the UK and the currency discrepancies are affecting your transactions and reports. I recommend contacting the eBay Connector by Intuit Support Team.

 

To get in touch with them, you can email the address provided in the link and visit the Contact or Support section located under the Overview tab.

 

If you have any additional questions or if there's anything else I can assist you with, please let me know.

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