Authenticationinput failed message when I try to link accounts

Hello @christinem1224,

The error message you received can be related to the frequently-accessed page resources stored on your browser. They can cause unexpected browser problems like what you received when linking your bank account with QuickBooks Self-Employed (QBSE).

Let's consider logging into your QBSE account using a private or incognito window so we can isolate this issue. To do so:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

On top of that, I've also included this reference for a compilation of articles you can use while working with us: QuickBooks Self-Employed Overview.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.