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barryhecker-hotm
November 30, 2022
Solved

Automatic mileage tracking suddenly stopped working on the app on 18th November. Using Android phone. All settings correct. Please advise. Thanks. Barry

  • November 30, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by Mich_S

I understand you want to fix the mileage tracking issue on your Android phone, @barryhecker-hotm. Let me guide you through to make sure everything is in order.

 

Make sure everything is set up on your QuickBooks Online mobile app and on your device. This helps track mileage accurately. Please note that you can only manage the mileage if you're logged in as a user with admin privileges for the company file. 

 

Once signed in, verify if the auto-tracking feature is enabled in the app. Lastly, follow these troubleshooting procedures to ensure to resolve the mileage tracking problem.

 

  1. Check your phone's location settings.
  2. Disable your hotspot while driving.
  3. Review if the app is tracking miles.
  4. Add the QuickBooks mobile app to your permissions lists.
  5. Update the QuickBooks mobile app.
  6. Update your device to its latest version.
  7. Make some changes to your device's settings.

 

Here's a guide you can browse for more information and detailed steps: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

I'll also attach this link to find out what to do for trips that weren't added: Automatically track mileage in QuickBooks Online.


Keep in touch if you need extra assistance with this matter or QuickBooks. We're available 24/7 to back you and your business. Have a good one!

1 reply

M
Mich_SAnswer
November 30, 2022

I understand you want to fix the mileage tracking issue on your Android phone, @barryhecker-hotm. Let me guide you through to make sure everything is in order.

 

Make sure everything is set up on your QuickBooks Online mobile app and on your device. This helps track mileage accurately. Please note that you can only manage the mileage if you're logged in as a user with admin privileges for the company file. 

 

Once signed in, verify if the auto-tracking feature is enabled in the app. Lastly, follow these troubleshooting procedures to ensure to resolve the mileage tracking problem.

 

  1. Check your phone's location settings.
  2. Disable your hotspot while driving.
  3. Review if the app is tracking miles.
  4. Add the QuickBooks mobile app to your permissions lists.
  5. Update the QuickBooks mobile app.
  6. Update your device to its latest version.
  7. Make some changes to your device's settings.

 

Here's a guide you can browse for more information and detailed steps: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

I'll also attach this link to find out what to do for trips that weren't added: Automatically track mileage in QuickBooks Online.


Keep in touch if you need extra assistance with this matter or QuickBooks. We're available 24/7 to back you and your business. Have a good one!

    B
    barryhecker-hotmAuthor
    December 1, 2022

    Thanks for the comprehensive reply.

    I think a recent update to my phone must have reset some of the settings - it was the battery optimisation that had been turned back on which meant the app had stopped running in the background.

    All sorted now and appears to be working normally again!

    Thank you. 

    AlcaeusF
    AlcaeusF
    December 1, 2022

    Hello @barryhecker-hotm,

     

    I'm glad you've figured out the issue and the complete fix. Please know that we're available in this public space anytime you need assistance with QuickBooks Desktop.

     

    You can click the Reply button below, and we'll be sure to help out. Take care.

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