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V
VLP
April 3, 2020
Question

bank access

  • April 3, 2020
  • 1 reply
  • 0 views

My bank accounts keep being disconnected from Quickbooks, I have to reconnect them quite often but now it just doesnt connect anymore (both for barclays and Amex) 

1 reply

G
GeorgiaC
April 3, 2020

Hi VLP, 

 

Due to the implementation of Open Banking which came into effect in the UK in March, we currently do not have a connection to AMEX, as the standard feed type that this was connected through has been switched off. 

 

We'll be introducing a new connection to AMEX soon, which you can see here for updates on when this becomes available. 

 

What is the error you are seeing when updating the Barclays account? 

 

Thanks

V
VLPAuthor
April 3, 2020

Hi, 

see image attached.

thanks 

Vincent 

G
GeorgiaC
April 3, 2020

Thanks for attaching the image Vincent, are you able to login to your online banking successfully? 

 

Does the message persist if you try and connect the account through an incognito/private browsing window? 

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