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mnydigital
August 21, 2019
Question

Bank account connectivity is broken

  • August 21, 2019
  • 1 reply
  • 0 views

Every time I open the QuickBooks app I see a connectivity issue with my bank account and it asks me to reenter the security code.

 

 

After doing this, it usually works. I presume this is some kind of extra security step required by my bank.

 

However, it is now unusable. After entering the code, I see this screen telling me "something unexpected happened", and asking me to reenter my credentials:

 

 

After doing this, it asks me for the security code again. I enter it. Then I see another "something unexpected happened" error.

 

 

The credentials entered are correct and I can sign in to my bank's app without issue. Yesterday I couldn't sign in to my bank account for 10 minutes or so, but there are no issues I'm aware of at present.

 

This is a real inconvenience that has been going on since yesterday. If I remember correctly, deleting my bank account removes all previously entered transactions too, so that is not an option. Any idea what the issue is?

 

I remember why I never used the bank account connectivity feature previously, as it was such a pain. In all honesty, I'm not sure why I'm paying £9 a month for this service; it's a half-broken, glorified spreadsheet. I'm looking forward to leaving at the end of the tax year.

 

Thank you.

 

Edit:

 

Marked as spam? Why?

1 reply

P
payment after leaving
August 21, 2019

Hi mnydigital

 

What bank are you attempting to update and is the same issue occurring when you use a computer?

If your account is a self employed product and you disconnect the bank you will lose the data.

We would be grateful if you can either PM us on Facebook or DM us on Twitter with the email address associated with your QuickBooks account to enable us to assist you further.

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