Bank connections not renewing. Message says : Something isn't workingSorry, we can't update your account. Please wait a few hours and try updating again (9999).

I can assist you with resolving the error message 9999 so you can continue renewing your bank connection in QuickBooks Online (QBO), @tax12.

Before doing so, we'd appreciate it if you could specify the bank's name so we can search for ongoing investigations in our system.

Error message 9999 indicates that transactions in QBO aren't updating. Rest assured, the problem is only temporary and should resolve itself within 48 hours. In the meantime, I recommend manually uploading your transactions into the program. Here's how:

1. Note the date of the oldest existing transaction in the account to avoid entering duplicates.
2. Sign in to your bank's website to download the bank transactions. Once done, review the file and ensure it's in the correct format.
3. Go to Transactions, then Bank Transactions.
4. Select the blue tile for the account you want to upload the transactions into.
5. Click the Link account dropdown and select Upload from file.
6. Choose either Drag and Drop or Select files, then select the file you downloaded from your bank.
7. Click Continue. Follow the onscreen steps to proceed.

Check out these articles for more details:

• Manually upload transactions into QuickBooks Online
• Fix bank errors in QuickBooks Online

If the issue persists, I suggest contacting our customer support team for further investigation.

Additionally, remember to review and categorise your bank transactions in the bank feeds to ensure your bookkeeping stays accurate.

You can always visit the Community for further assistance with bank connectivity issues. We're available to respond anytime whenever you need it. Keep safe.