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A
arkvalleyinfo
February 7, 2019
Solved

Bank error 179 but not logged in

  • February 7, 2019
  • 11 replies
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bank error 179 but I am not logged in

Best answer by GeorgiaC

Hello DougO,

 

The 179 error is a direct response from the bank server, as they believe you are signed in elsewhere. For most banks it can take a period of 15-30 minutes to recognise the logout attempt and update the server, so please try connecting after this and ensure there are no other users signed in if this is a joint account. 

 

If you are unable to resolve the error you can try to update the password for your online bank as this will automatically log you out of all active sessions.

 

Thanks

11 replies

AshH
AshH
February 7, 2019
Hi mail.
I can certainly get this looked into for you.
Would you just be able to confirm which bank it is that is giving you this error on QuickBooks.
Would I also be able to ask you to try clearing the cache and cookies and restarting your internet browser for me to see if this resolves the issue?
C
Carol51
September 12, 2019

Natwest

 

E
EmmaM
September 12, 2019

Hello Carol5

 

If  you are getting the 179 error when trying to connect to Natwest they have strong security policy on active log ins.Though you may not currently be signed into the website if it was not signed out of properly last time you were in it can say you are still connected and block and block a third party from connecting.If you can go through the following making sure it has been over 15 minutes since you were last signed into online banking.


•  Clear the cache and cookies and try and connect
• Try in a private or incognito window or  try in another browser and see if you get the same message.
• If you are logging in through your phone make sure you haven't just minimized the app on your phone, this doesn't send a log out request to the bank. Make sure the app is completely closed.
• Make sure you have have background refresh turned off, as this can refresh apps even once closed causing it to appear logged in. (Google: how to turn off app refresh on IOS/Android)
• Also check that if you are using a joint account that the other account holder isn't logged in or has background app refresh activated.
• Confirm you have only connected the account to one QBO account.

 

If an account connects for the first time, then shows a 179 error. You will to wait 15-30 minutes before trying to update again. Worst case would be that the account will update overnight with a fresh banking aggregation

 

Contact  Natwest bank and ask them to log you out of all active sessions with third parties.

 

Lastly if all that does not work if you can log into your banks website and change their password. You can change it back once you have connected if you wish, but it will force you out of any other sessions you may not realise you are connected to.

 

 

Emma

A
arkvalleyinfoAuthor
February 7, 2019
I did try this.  I have also contacted QuickBooks Fri and today and am still awaiting them to resolve this
AshH
AshH
February 7, 2019
Could I just confirm which bank it is your are trying to connect and I will get this checked for you now.
A
arkvalleyinfoAuthor
February 7, 2019
Natwest
RenjolynC
RenjolynC
February 7, 2019

Hi mail,

How's everything going so far? I just want to check back if you still need help with this concern.


Getting a bank error 179 is usually caused by multiple sign-ins to your bank account. This can include mobile or tablet devices or other applications that you use for online banking. 

If you're not logged in to any devices, we can do some troubleshooting steps such as using the incognito mode, or private browsing mode in your browser. Just press Ctrl+Shift+N on your keyboard, or if you're using either Mozilla Firefox or Internet Explorer (or Edge), press Ctrl+Shift+P. 


You can also switch to a different browser like Chrome or Firefox and try connecting your bank again, or proceed with clearing out your browser's cache. Here's a link with instructions on how to do this in each browser: https://quickbooks.intuit.com/learn-support/en-uk/help-article/data-systems/clear-cache-cookies-fix-issues-using-quickbooks/L5tbGRlsg_GB_en_GB?uid=lead6h8m.


Feel free to reach out to us if you have any other concerns. Thank you.

M
Mario88
February 23, 2019

Hi there.

 

I am having this exact problem. I have tried everything you have suggested above with no luck at all. Obviously it is very important to have this resolved asap for me to get the benefits of having Quickbooks. Will this be fixed immediately? 

JessT
JessT
February 23, 2019

Hi Mario,


If you’re sure that you’re not logged in to your bank account in multiple devices, please have our phone agents check this further. They have additional tools to see your setup and gather more information about this error.


You can find their number in using this link:  https://www.quickbooks.co.uk/contact/.


Please stay in touch if you have other questions.

E
emilymac9
July 2, 2019
I am also getting this error with Natwest and a Self Employed account... did any one find any solutions? Thanks, Emily
katherinejoyceO
katherinejoyceO
July 2, 2019


Thanks for joining this thread, @emilymac9. This issue was investigated and already closed as resolved for INV- 29240.

 

If you're still experiencing the same error after following the troubleshooting steps provided on this thread, I suggest you contact us. Our Customer Care team can pull up your information in a secure environment. You will also receive updates once the investigation is re-open. 

 

Feel free to message us if you have other concerns. We're always here to help. Have a pleasant day ahead!​

R
rjes
July 11, 2019
I was in the same situation. I am a new user to Quickbooks Online, and this was the first time I had tried to import the data from my bank. The only thing I found which worked was to right click on the HTTPS padlock icon to the left of the URL bar for the Natwest web site, then click "site settings", then under Usage, click "Clear data". After having tried most of the other recommendations in this thread, (except trying removing only the cookies for Natwest's online banking only, also via right clicking the padlock icon, rather then clearing all browsing data), I still had had no luck getting Quickbooks Online to connect to Natwest. Quickbooks (which was open in an incognito Chrome session at the time, with Natwest's banking in a normal Chrome ) successfully uploaded the Natwest data as soon as I had cleared the data for Natwest's online banking, as described above.
M
matthew careswell
August 7, 2019
Hello, I'm with Nat-west and i cannot connect my account and I keep receiving the 179 code. I'm not logged in and have gone through all the advice given to no success.. Please Help.
    Rose-A
    Rose-A
    August 8, 2019

    Hello, Ammo999.

    I've got you covered in downloading your transactions from the beginning of the year in QuickBooks Online.

     

    You can manually bring in the hundred of transactions into QuickBooks Online using our WebConnect feature since resetting the software's date isn't an option for us right now.

     

    To do that, here's how:

     

    Step 1: Pick a date range. To make sure you don’t import transactions you’ve already recorded, you’ll need to get the date for the oldest transaction in your account. This prevents duplicates.

     

    1. In QuickBooks, go to Accounting.
    2. Select Chart of Accounts.
    3. Find the bank or card account you want to upload more transactions into. Then select  Account history.
    4. Scroll to the bottom of the list.
    5. Write down the date of the oldest transaction. In many cases, the oldest transaction is the opening balance.

    Step 2: Download transactions from your bank:

     

    1. Sign in to your bank or card’s website.
    2. Follow your bank’s instructions for how to download transactions to your computer. Some banks call this WebConnect. Every financial institution has different steps.
    3. Make sure the date range for the download is at least one day before your oldest transaction.
    4. Download your transactions. Save the file somewhere you can easily find it, like your desktop.

    For other steps, you can check out this recommended article: Manually upload transactions into QuickBooks Online.

     

    For account discussion, feel free to reach out to our QuickBooks Online Support.

     

    1. Sign in to your QuickBooks Online Company.
    2. Click (?) Help at the upper right corner.
    3. Select Contact US on the pop-up.
    4. Enter a brief description of your concern then hit Continue.
    5. Click Get a callback.
    6. Enter your contact information.
    7. Select Call me.

    Feel free to ping me out if you still need help with downloading your transactions in QuickBooks. I'll be happy to help you out.

    T
    TheTrainingBrokersLtd
    August 22, 2019

    Hi,

     

    Tried every possible solution in this thread to add our Natwest bank accounts. We do not have an app for Natwest on any device and it is not logged in anywhere. We have requested someone to call us regarding this matter but am awaiting this now. It appears to be an issue with Natwest as I don't really see many errors for other banks!

     

    Following this thread in case any more information comes through.

     

    Thanks

      P
      payment after leaving
      August 22, 2019

      Hi TheTrainingBrokersLtd

       

      We have enclosed all the known troubleshooting steps.

       

      *Error 179 means the banks website has rejected the login attempt, because the customer is already logged on elsewhere.*

      This can be due to the customer using the banks app and not closing it correctly, it could also be due to the fact it takes around 15 minutes from the point of logging out for most bank servers to update and acknowledge the logout request.

      *Make sure you are completing all of the below steps, multiple times if needed, to resolve the problem.*
      • Make sure you have logged out of your bank website / app for more than 15 minutes.
      • Make sure you have cleared cache and cookies and tested in incognito mode too.
      • Failing an incognito window, make sure you have tested multiple browsers.
      • Make sure you haven't just minimized the app on your phone, this doesn't send a log out request to the bank. Make sure the app is completely closed.
      • Make sure you have have background refresh turned off, as this can refresh apps even once closed causing it to appear logged in. (Google: how to turn off app refresh on IOS/Android)
      • Make sure that if you are using a joint account that the other account holder isn't logged in or has background app refresh activated.
      • Confirm you have only connected the account to one QBO account.

      If an account connects for the first time, then shows a 179 error. You will to wait 15-30 minutes before trying to update again. Worst case would be that the account will update overnight with a fresh banking aggregation.

      If after all of the above you still receive a 179 error you can log into your banks website and change their password. You can change it back once you have connected if you wish, but it will force you out of any other sessions you may not realise you are connected to.

      There must be something better
      There must be something better
      August 24, 2019

      Natwest appears completely incompatible with quickbooks at the moment

       

      no amount of cut and paste nonsense will sort it

       

      everytime quickbooks tries to update i get an annoying text message for the bank with a code.

       

      i actually got a code sent at 5am when i was asleep.

       

      Natwest hasnt updated in weeks.

       

       

      L
      Logibear
      October 17, 2019

      YES, snap!  I have been struggling to get quickbooks to link to Natwest too, telling me I'm logged onto other devices, which I am not and nor have been.  My accountant tried it today too, with the same problem, so I am going to have to spend way to long on the phone tomorrow to Natwest and quickbooks.  My accountant had this with someone else with a natwest account too.

       

      Just when you thing things are meant to be easier with quickbooks!  Not a great first impression.

      Angelyn_T
      Angelyn_T
      October 17, 2019

      Hello, @Logibear.

       

      I know how much time it takes when something isn't working the way it used to. I'll help ensure you'll be able to connect Natwest Bank to QuickBooks successfully.

       

      Yes, it's highly recommended to get in touch with your bank or with our QuickBooks Support Team. This way, they'll be able to check and investigate this further. Our support team also has extra tools like the screen sharing session for better assistance.

       

      For the support's contact information, you check it here: Contact the QuickBooks Online Customer Support team.

       

      You can also read the articles listed here in case you have any other banking concerns in the future: Banking for QuickBooks Online.

       

      Feel free to leave a comment below if you have any other questions. I'll be right here to help!

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