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tomkatamail
February 7, 2020
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Bank update keeps failing I have been having this issue for over half a year. Connection between Metro bank and QB has a serious issue. Has anyone had a same issue?

  • February 7, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by EmmaM

Hi - our Metro Bank feeds have no also completely stopped. I was completely unaware of Open Banking and received no notice. How long are we going to have to do manual bank feeds for? I can't believe that nobody notified us that we were about to lose bank feeds altogether. 


Hello Davestudio53

 

We sent emails out in March to advise any users with Metro that we could not support them due to open banking regulations since the changes were announced we have been working with each bank to get the connections ready before the deadline there are some banks we can not currently support.

We have included a link in this thread which will be updated when we are able to support Metro bank again.

 

Emma

1 reply

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JonpriL
February 7, 2020

Hello @tomkatamail,

 

With the new open banking regulations, updating your banking connection is change based on the information shared by your bank.

 

You can read this article to learn more about the new updates: Understanding if you can update your bank feeds to Open Banking.

 

I've got you this helpful article in case you need some ideas about how you can manage your transactions: How do I?

 

If you have any other questions, feel free to comment below. Always here to help you.

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tomkatamailAuthor
February 7, 2020

Sorry, but the answer is not helpful. It doesn't seem I have done anything wrong, but METRO bank and QB has a critical technical issue for a long time. I would like to know if anyone with METRO bank and has the same issue. I am tired of disconnecting and reconnecting which I was forced to do for over 10times, I wasted my time far too much with QB. I am not happy  

JenoP
JenoP
February 7, 2020

I looked into our records and I can't see any open investigations that is related to Metro Bank, tomkatamail.

 

I'd like to ask if there's a specific error or message in your Bank Feeds? We just want to make sure that we provide you the correct set of steps to address the issue.

 

In the meantime, I would recommend reaching out to our phone support. They'll take a closer look at this to determine what's causing the connection issue between QBO and Metro Bank. Here's how:

 

  1. Click the Help menu and select Contact Us.
  2. Let them know that you're getting a connection issue between your bank and QBO, then click Let's talk.
  3. Click Start messaging under the Message an agent section.
  4. You can also click Get a callback if you want someone to call.

I'll be around if you more help with your online banking. You can also add a reply below if you want to share additional details.

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