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Gatsoman
March 27, 2023
Solved

Barclaycard Business credit card - cannot add to QBO. Anyone else?

  • March 27, 2023
  • 1 reply
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Hi there

 

I've seen some old threads about this but nothing current. I've got a blue "Barclaycard Business" credit card that I use for all expenses. Previously I was reconcileing the credit card payment by creating a split categorised bill and then manually filing the receipts. I'm now moving to Dext to bring in reciepts from the app so need to add the card to QBO.

 

This is where my problem is. I click "Link Account" then choose "Barclaycard Business Credit Card UK" then the login popup appears. Afer which i get the attached error. Nothing i can do in terms of caches, browser or device will help.

 

Predictably, QBO say it is Barclaycard, and Barclaycard say it is QBO.

 

Does anyone have a Barclaycard Business credit card that works? Or do i need to take out a new credit card just to get this to link with QBO?!!

Best answer by Gatsoman

I appreciate you for coming back to the thread and adding extra details about your concern, Gatsoman. I'll ensure you're able to click the "Link Account", then choose "Barclaycard Business Credit Card UK to connect it to QuickBooks without error.

 

Sometimes you can encounter an unexpected error while linking your bank to QuickBooks. This is caused by a message on your bank's website that requires you to take action. Some of these actions may include new terms of service, a special offer, an announcement regarding maintenance, or other site changes.

 

Here's how:

 

  1. Sign in to your bank's website and work through any messages that require a response from you.
  2. Once all messages are processed, attempt a bank update in QuickBooks.
  3. In QuickBooks, go to Bookkeeping. Then, select Transactions and choose Bank transactions.
  4. Select Reconnect.

 

If the issue persists, check this article to see different troubleshooting steps to fix the issue of being unable to connect a bank in QBO: Find your bank or credit card account when you connect to online banking.

 

Lastly, you may refer to this article to view instructions on how to review your downloaded transactions by matching or adding them to avoid duplicate entries: Categorise and match online bank transactions in QuickBooks Online.

 

Don't hesitate to comment below if you have further concerns with connecting your account to QuickBooks. I'll be around to lend a helping hand, Gatsoman. I wish you continued success.


Hi there - pleased to report this is sorted. Apparently I was not set up as the ‘authorised signatory’ on the account (somehow) which the ‘digital team’ sorted for me. This is why I could login but not connect. Hope this will help someone at some point!

1 reply

A
Ashleigh1
March 27, 2023

Hello Gatsoman, Thanks for posting on the Community page, so that error message is on the banks side as it is on the banks website so you will need to speak to the bank about this as it is not an error on our side at QuickBooks.

G
GatsomanAuthor
March 27, 2023

Based on the fact that I can use the exact same credentials to login to the actual Barclaycard online banking site, and the fact that I’ve seen multiple reports of other QBO users struggling with these cards I’m not so sure. Guess what Barclaycard say? It’s QBO.

C
ChristieAnn 11
March 27, 2023

I appreciate you for coming back to the thread and adding extra details about your concern, Gatsoman. I'll ensure you're able to click the "Link Account", then choose "Barclaycard Business Credit Card UK to connect it to QuickBooks without error.

 

Sometimes you can encounter an unexpected error while linking your bank to QuickBooks. This is caused by a message on your bank's website that requires you to take action. Some of these actions may include new terms of service, a special offer, an announcement regarding maintenance, or other site changes.

 

Here's how:

 

  1. Sign in to your bank's website and work through any messages that require a response from you.
  2. Once all messages are processed, attempt a bank update in QuickBooks.
  3. In QuickBooks, go to Bookkeeping. Then, select Transactions and choose Bank transactions.
  4. Select Reconnect.

 

If the issue persists, check this article to see different troubleshooting steps to fix the issue of being unable to connect a bank in QBO: Find your bank or credit card account when you connect to online banking.

 

Lastly, you may refer to this article to view instructions on how to review your downloaded transactions by matching or adding them to avoid duplicate entries: Categorise and match online bank transactions in QuickBooks Online.

 

Don't hesitate to comment below if you have further concerns with connecting your account to QuickBooks. I'll be around to lend a helping hand, Gatsoman. I wish you continued success.

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