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The Old Oracle
January 13, 2023
Question

Best Web Browser for Quickbooks Community

  • January 13, 2023
  • 1 reply
  • 0 views

I have difficulty accessing the Community - and Help & Support could not provide the answer.

To access your own posts (and any replies), it is necessary to click on the "two-people" icon at top right of the Community Home Page (after signing in).

This gives access to "My profile" and "Notifications".

I use Chrome, where this icon does not appear. I even tried Chrome Incognito - still no help.

Next, I tried Opera, with the same result.

Lastly I tried Microsoft Edge, and, hey presto, the icon appears and I can access my posts.

I don't like "Edge" - can anyone explain why this happens?

1 reply

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GeorgiaC
January 13, 2023

Hi The Old Oracle, thanks for posting - Chrome is the recommended browser for QuickBooks Online and the Community, are you able to attach a screenshot of the issue so that we can view this further? If you have another device available, please also check to see if the issue continues there. 🙂

T
The Old OracleAuthor
January 13, 2023

Hi,

I think I may have isolated the problem (but not the solution).

The Icon does not appear on any Browser Screen on my Work Laptop (a Lenovo Thinkpad) but does appear on my Home Laptop Browsers (an Acer). Both are running Windows10.. The Icon is just to the right of the Sales Phone (on my Home Computer). Still not able to access this on Thinkpad

A
Archie_B
January 14, 2023

Good day, The Old Oracle

 

Allow me to help and make sure you can easily navigate through the QuickBooks Community.

 

We can perform some troubleshooting steps to check if this is caused by a corrupted file cache in your browser.

 

To begin, we can use an incognito or private browser to access your QuickBooks Online account. This setting prevents the storage of your internet history. We can use the following keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you're able to see the icons and access your post without issues, you can go back to your regular browser and clear its cache. Also, make sure to close and re-open your browser afterwards.

 

Alternatively, you can check out and use other supported browsers that can easily navigate to the Community and works best with QuickBooks Online products. 

 

If you have any questions or concerns, please leave them in the comments section. I'm always here to help. Have a wonderful day.

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