Brightpay

Hello there, @AMW6000.

When creating a journal entry, have you received an error message? Any information can help us determine why you experience this issue.

In the meantime, I'd suggest performing some browser troubleshooting steps. First, let's try accessing your QuickBooks Online (QBO) account on the incognito window. This way, we can check if it's a browser-related issue. Here are the keyboard shortcuts:

• Control + Option + P (Safari)
• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)

Once done, create a journal entry again. If it works, we have to clear your browser's cache to optimize your browsing experience. You can also try using a different browser. Here's the link: System requirements for QuickBooks Online.

Moreover, here's an article that'll guide you on how to effectively manage your QBO account: Help articles for QuickBooks Online. It contains details about MTD, banking, accounting, VAT, and reports to name a few.

Please let me know if you have other concerns. I'm just around to help. Take care!