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Iang26
April 4, 2021
Solved

Can anyone help...quickbooks and zettle state that they are connected, yet the "wait" "loading" icon never disappears. I am unable to change any settings?

  • April 4, 2021
  • 2 replies
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Original commenter did not share additional details
    Best answer by Iang26

    That is exactly what I did. The problem is with the Zettle end.


    Hello,

     

    I managed to get it sorted in the end, in order to rectify the issue I had to set up VAT on the quick books online site. 

    I personally do not require the VAT side of things at the moment but it was required to allow the interaction to marry up.  You can use any old VAT made up number for VAT.

     

    Then go into the cog on the top right, account settings, Advanced. Then make sure "Default tax rate selection" is set to (no vat).

     

    If you do require VAT use your VAT number obviously. 

     

    Then try your integration again. I hope this helps.

     

    Cheers, Ian

    2 replies

    J
    jamespaul
    April 4, 2021

    Hello, Iang26. 

     

    I have a couple of things you can do to resolve the "wait" and "loading" icon issues when connecting Zettle. 

     

    You can refresh the page to see if this is caused by a connection error. If it still shows the "wait" or "loading" icons, then this might be a cache-related issue.

     

    To rule this out, you'll want to use an incognito or private browser: 

     

    • Google Chrome: press Ctrl + Shift + N
    • Mozilla Firefox: press Ctrl + Shift + P
    • Safari (new versions) : press Command + Shift + N

     

    From there, reconnect the Zettle app normally. When the connection proceeds without any issues, go back to the regular browser and clear the cache. This removes the damaged cache data that's causing the issue. 

     

    Close out any instances of the browser afterwards to apply the new cache storage. 

     

    Another solution is to use a supported and updated browser. 

     

    Need to manage your transactions or run reports in QuickBooks Online after connecting Zettle? Check out the articles in our All Articles list page for the program. 

     

    Need assistance on other areas in QuickBooks Online? Do let me know in the Reply section below. I'm here to help. 

    I
    Iang26Author
    April 4, 2021

    Hello!

    Thank you for the advice, I can confirm that the account says linked but still requires completion. I have attempted the above advice. I have also attached a screenshot stating that I require to complete the account, It still won't allow me to and still has the continuous loading/ please wait issue.

     

    Thank you, Ian

    katherinejoyceO
    katherinejoyceO
    April 4, 2021

    I appreciate you for trying the steps shared by my peer, @Iang26. Since you're still getting the same problem, I'd suggest getting in touch with our Customer Support team. They can help check to see what needs to be done to get you completed. They can also report this to our engineers who deals with program bugs and other technical concerns whenever necessary. 

     

    Please note that we've made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

     

    Here's how to get in touch with our representatives:

     

    1. Go to the (?) Help menu to open the QB Assistant box.
    2. On the page, enter Contact Support.
    3. Pick Live Chat to connect with our live representative.
    4. Once done, click the Live Chat link provided in the pop-up box.
    5. On the next page, enter HMRC then Let's Talk, then select Start a chat.

     

    Post again if you have additional concerns. I'll be here to get back and help Have a good day!

     

    J
    jml fencing
    April 15, 2021

    me too, useless software. even my accountant cant link it!!

    I
    Iang26Author
    April 15, 2021

    I do agree, zettle should really state what they expect you to do when linking the accounts.  Like I said above it was a case of setting up the VAT side of things for me on quickbooks with a random number.  Then unlinking if you have that option then clear the cache on your browser then try again.

     

    Seeks to be a lack of troubleshooting info available.

     

    Good luck.

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