Skip to main content
October 7, 2024
Question

Can anyone please help? My mileage hasn't been tracking for nearly 2 weeks. I have tried everything, all permissions are on but nothing is working. Any ideas?

  • October 7, 2024
  • 2 replies
  • 0 views
I have checked my location is available and have green ticks beside all the permissions. I have also tried tracking individually but get nothing, even though the little icon at the top of my phone says auto tracking on. I'm out of ideas. Please help

2 replies

October 7, 2024

Hello and welcome to the Community, jonnybegley-live. We'd like to make sure that you're able to get back to automatically tracking your mileage in QuickBooks. 

 

We've put together a troubleshooting guide with steps on how to fix mileage tracking issues in the QuickBooks mobile app

 

If you continue to notice missing or inaccurate trips after checking these steps, please post below with the device type you're using (iOS or Android) and we'll pick this back up with you. 

October 8, 2024

Hi, I checked all of the above and it's still not working. I noticed the last update was on September 27th which is when it stopped working. Wondering if this might be part of the issue?

October 8, 2024

Also my phone is using android 13 os

March 24, 2025

Mine just stopped working. I have a theory. I recently had my ipad on “always allow”, along with my phone. I believe having both on, corrupts the data. I just shut my tracking on ipad to off, while leaving my phone on. Lets see if that works