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October 15, 2023
Question

can i import existing info from essentials to simple start. i want to downgrade

  • October 15, 2023
  • 1 reply
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can i import existing info from essentials to simple start. i want to downgrade

1 reply

Fiat Lux - ASIA
October 15, 2023

You should be able to just click the downgrade button. Have you enabled the multi currency feature?

JenoP
October 15, 2023

I'll answer your question about data management when moving to a different type of subscription, Efferp.

 

When changing your subscription, there's no need to import your data since it will remain on the same account. However, please note that certain features may not be available if you downgrade to a lower plan. These features include recurring transactions, bill management, and MTD.
 

To ensure a smooth downgrade, follow these steps to turn off the recurring transaction feature before downgrading your account:
 

  1. Go to the Gear or Settings ⚙ icon and select Recurring transactions.
  2. Select a template and click the drop-down list for Edit.
  3. Click Pause and then Pause again to confirm.

Additionally, depending on the plan you are downgrading to, you may need to remove users. You can find more information about user limits for each plan in these articles:

 

Once done, proceed to these steps to finally change your subscription: 

 

  1. Sign in to the account as an admin.
  2. Go to the Gear or Settings ⚙ icon and select Subscriptions and billing.
  3. Under the QuickBooks Online section, click Downgrade your plan.
  4. Look for Simple start and then select Choose plan.
  5. Follow the onscreen steps to downgrade your plan.

Let me also share these articles for additional information about QBO subscriptions: 

 

 

Feel free to ask any questions in the forum if you require further assistance with your account. We are here to ensure that all your concerns are resolved.

EfferpAuthor
October 17, 2023

Thank you for your detailed answer. 

the problem is that when i done a live chat they said it couldn't be done and i would have to start again and link my bank account and download bank statements again so i cancelled my subscription to start a new one hoping that I could export my info that i had for the last twelve months or more into the new one but it does not seem to let me.

I only really need it to do my VAT returns so really basic but had all my rules etc. set up.