Skip to main content
March 12, 2023
Question

Can't connect to phones camera anymore?

  • March 12, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Daniela_A
March 12, 2023

Hello there, @steve-pamplin1-g

 

Allow me to share some steps to that will connect your camera to QBO again.

 

First off, make sure to allow QuickBooks Online App to access camera in your phone setting. You can refer to your device's manual or instruction on how to change your phone's settings.

 

If access is already given, we can perform some steps to get the QuickBooks app to work again. To begin, let's clear the app's data on your phone. 

 

Here's how:

 

If you're using an iOS device

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  4. Select Refresh to confirm.

 

If you're on an Android device

  1. Go to Menu ☰ and tap More Options ⋮.
  2. Select Settings, then Refresh Data.
  3. Tap YES to confirm.

 

Then, restart your device. If the problem persists, uninstall and reinstall the app to ensure the QuickBooks features are updated. 

 

Additionally, you may visit this article to get an overview of what you can do with the app. This way, you'll be able to navigate the program easily: QuickBooks Online App Overview.

 

Feel free to mention me in the comments below for any QuickBooks mobile app concern. Help is just a pole a way!