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info785
Feb 25, 2020 10:29 AM UTC
Solved

Can't connect to RBS account. Quickbook blames RBS, but with this error: "partnerauth.platform.intuit.com’s server IP address could not be found." It must be quickbooks

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info785Answer
Feb 26, 2020 9:21 AM UTC

I found out that my Apple computer did not connect to any bank. When I called the helpdesk again, I got at last someone who knew what he was talking about. He suggested to try to connect through a mobile network and that worked. All up and running again. Thank you Matthew McNestry! Why does not every member of the helpdesk know this solution??

 

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13 replies

Ashleigh1
Feb 25, 2020 11:51 AM UTC

Hello Info785,

 

Welcome to the Community page, 

 

This error seems to come from customers who use a mac or apple device. 

 

What I suggest is to try a windows PC or an android device and this error should not appear using one of these. 

info785Author
Feb 25, 2020 6:16 PM UTC

That is no solution of course. We don't have a PC nor an android device, so you should come with something better and make sure Quickbooks works on all platforms!

    JessT
    JessT
    Feb 25, 2020 7:15 PM UTC

    We will check to see why you're getting that prompt, info785.

     

    In this case, I would recommend contacting our support. That way, they can start a screen-sharing session to see your setup. They might take screenshots for documentation and further checking.

    1. Click on the Help menu and choose Contact Us.
    2. Copy and paste your question in the field provided and click Continue.
    3. Choose Chat or Request for a callback.

    Alternatively, you can upload your transactions using Web Connect files.

     

    For your next step, you can check out the article about assigning, categorising, editing, and adding downloaded or uploaded bank transactions.

     

    If you have other questions in mind, please don't hesitate to go back to this thread.

    maisonwhite
    Feb 25, 2020 10:54 PM UTC

    yes typical QB always blame the source, it's never their fault, although is in the end!!  Good luck in getting QB support to fix it in any reasonable time

     

    info785AuthorAnswer
    Feb 26, 2020 9:21 AM UTC

    I found out that my Apple computer did not connect to any bank. When I called the helpdesk again, I got at last someone who knew what he was talking about. He suggested to try to connect through a mobile network and that worked. All up and running again. Thank you Matthew McNestry! Why does not every member of the helpdesk know this solution??

     

    EmmaM
    Feb 26, 2020 2:10 PM UTC

    Thanks Info785 for your feedback we'll pass this solution onto other users and our customer care support team. I will forward the thanks on to Matthew as well.

     

     

    Emma

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