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A
AMcT38
June 22, 2023
Question

Can't send remittance advice

  • June 22, 2023
  • 1 reply
  • 0 views

I have followed the steps in the guides for QBO about how to send remittance advice (expenses -> filter for bill payments -> batch actions -> send remittance advice). However, that option simply doesn't exist in my account/for my access settings. Is there a setting somewhere I need to turn on to be able to do that? Or does paying bills via QBO automatically send remittance advice once the payment is initiated?

1 reply

G
GeorgiaC
June 22, 2023

Hi AMcT38, thanks for joining the Community. 

 

The remittance advice in QuickBooks isn't automated, this needs to be sent either using the batch actions option on the Expenses page (Take me there) or by opening the bill payment and selecting save & send. If you're unable to see this option, please sign into QuickBooks using a different web browser or private browsing window, and double-check that there is an email address saved in the suppliers settings. 🙂

L
labountyconcepts
June 24, 2023

I only have save & close or save in my dropdown options on bill payments. How do I enable save & send?

G
GebelAlainaM
June 25, 2023

Thanks for getting back to the thread, @labountyconcepts. I'd love to assist you with this.
 

Beforehand, I want to ask about what region of QuickBooks Online version you are using. A screenshot would also be a great help.
 

Any additional information would be greatly appreciated.
 

I'll be waiting for your reply. Take care!

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