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June 13, 2020
Question

Can you help. I was in the Training section working through the modules. Have got to Module 6, now they have all disappeared.

  • June 13, 2020
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1 reply

AlcaeusF
June 13, 2020

Thanks for visiting the Community, @patrishaspicer.

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once signed in, go back to the training module again to double-check.

 

If it works, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Just in case, I'll add this article for future reference: Configure browser settings for ProAdvisor training.

 

Please leave a comment below if you have any other concerns or questions. I'm always here to answer them. Have a wonderful rest of the day!