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BrianHart
July 9, 2020
Question

Cannot disable QB automatic update

  • July 9, 2020
  • 1 reply
  • 0 views

I am outsourced IT support in this full domain-based environment, and end users cannot install updates. I log on periodically to check updates; having automatic updates just means that QuickBooks starts squawking at users about installing updates, so users accordingly start squawking at me about not having administrative rights on their computers.


But the "No" radio button is grayed out in Automatic Update. How do I disable this if the option is grayed out?


I have not seen this on other systems; however, this is also the first and (so far) only QB2020 system I have managed. All others are earlier versions. Is this a bug, or is it some new built-in limitation?

1 reply

katherinejoyceO
katherinejoyceO
July 9, 2020

Thanks for asking the Community for your concern, @BrianHart. I'm here to help you get past this error. 

 

Let's reset the program back to its original state by running the repair tool. This tool will help fix common errors such as this. Here's how: 

 

  1. Create a back up of your company file. Then, restart your computer to ensure there are no programs that may affect the repair.
  2. Open the Windows Start menu, then click Control Panel.
  3. Select Programs or Programs and Features, then Uninstall a Program. 
  4. Select QuickBooks from the list of programs, then click Uninstall/Change.
  5. Select Continue, or Next, then select Repair, then Next.
  6. Select Finish when it's done.
  7. Restart your computer to complete the repair.

 

To make sure you have the most recent fixes and security updates, follow the steps to do manual updates outlined in this help article: Update QuickBooks Desktop to the latest release. 

 

Just in case, you'll want to check out this article: Repair your QuickBooks Desktop for Windows. It has additional steps to fix error during the repair. 

 

Let me know if you have additional concerns. We're always around here to help you more.

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