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A
AHForestry
May 18, 2023
Question

Cannot edit Invoice in Outlook

  • May 18, 2023
  • 1 reply
  • 0 views

We have QB Desktop Pro 2022 and since the last QB update, I cannot edit invoices in outlook. Outlook freezes and eventually crashes. Once the invoice is emailed from QB, the outlook message pops up just fine. You can send the invoice and pre-written message just fine. The moment you try to add a new recipient, change the subject line, or do anything with the body, the pane freezes and does not come back on. 

I have gone through the old solutions from 2022 and 2020 but these do not fix it. 

1 reply

C
ChristineJoieR
May 18, 2023

I understand you're having an error with your QuickBooks Desktop account after updating the system, @AHForestry. Let me share some remedies to resolve the issue you're having.

 

Let's fix this issue by launching a Quick Fix My Program from the Quickbooks Tools Hub. 

 

QuickBooks Tools Hub is an assemblage of devices that supports diagnosing and repairing ordinary troubles in QuickBooks. With this tool, you'll understand how to use and see the solution to your Quickbooks matters like uncontrolled company issues, freezing data, and unusual behavior.

 

Let's get this started from here:

 

  1. Close your QuickBooks Desktop (QBDT). 
  2. Download the most recent version of the QuickBooks Tool Hub. 
  3. Open the downloaded file (QuickBooksToolHub.exe) and follow the on-screen steps to install and agree to the terms and conditions.
  4. Once done, double-click the icon on your Windows desktop to open the tool hub.
  5. In the QuickBooks Tools Hub, click on Program Problems.
  6. Select Quick Fix My Program.

  

You'll also want to create a backup company to ensure the availability of the file at all times. Check this page for more directions: Back up your QuickBooks Desktop company file.

 

Additionally, find out what QuickBooks desktops require on your computer for a better experience. I've got you this article from the US region. Nonetheless, it applies to the UK region: System requirements for QuickBooks Desktop 2022.

 

Keep me posted once everything is fine. If you encounter another error, you can still post this loop. Have a great day ahead.

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