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NickStrong
July 8, 2022
Question

Cannot send invoices - QuickBooks online

  • July 8, 2022
  • 1 reply
  • 0 views

I'm using QB online, now desktop has stopped being updated. 

Many invoices cannot be sent, QB reports that the email address being sent to, 'cannot be found', which is nonsense they are all correct and have been used in QB for years. 

My email provider is Outlook - MS 365

 

Very annoying to have to print PDFs and send individual emails. 

Please help!

1 reply

A
Ashleigh1
July 8, 2022

Hello NickStrong, 

 

Welcome to the Community page, 

 

we're aware of an issue where some customers are unable to receive invoices sent from QuickBooks as these are being bounced by the recipients or intermittent servers. Our team are currently working on a fix for this as a priority. In the meantime, please continue to save your invoice as a PDF and send it via email through your business or other email address. 

 

N
NickStrongAuthor
July 8, 2022

Yes, these don't appear to get bounced, it looks more like QB doesn't recognise (?) the address and doesn't send. Copies relayed to within our company (same email domain as being sent from) get through ok. 

?

Got to say, this never happened prior to a couple of months ago. 

A
Ashleigh1
July 8, 2022

Hello NickStrong, thanks for that information, do the customers not receive the email at all not in there inbox, spam or junk? Do you get any error messages or anything show up when you try to send the invoices off to the customers? 

 

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